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Awards


Customer Service (4+ pharmacies)


Entry can be by nomination or by self- entry.


Outstanding customer service is vital for the continued success of any business. This Award will recognise the pharmacy that can demonstrate commitment to providing the very highest level of customer service and in doing so be described as truly customer focused.


WHO CAN ENTER? This award is open to group pharmacies, with four or more branches throughout Northern Ireland, who wants to be recognised for their exceptional customer service


GENERAL AWARDS CRITERIA This Award is in recognition of pharmacies with a genuine and innovative focus on customer service and care. It is designed for those who can demonstrate excellent customer service and achievement within that field.


Maximum of 5 branches from the one pharmacy group can be entered into this awards category


Judging criteria will include customer service objectives and strategy.


Judging is carried out by a Mystery Shopping Company.


A mystery shopper will visit your store and get a sampling of your service. Your store is then scored accordingly based on the level of service the shopper receives.


You may be scored on the following factors:


• Presentation of the store both interior and exterior.


• Accessibility of the pharmacist: Is it easy to speak with the pharmacist when necessary?


• Level of customer care demonstrated by the staff within the store: Have they asked the right questions?


HOW TO ENTER/NOMINATE: To obtain a Nomination or Entry form please contact Shari Wilson on 02890 270 943 or email awards@pharmacyinfocus.co.uk. Nomination & Entry forms are also available online at www.pharmacyinfocus.co.uk


DEADLINE: Please complete all NOMINATION forms and submit by Friday 25th September 2015. Please complete all ENTRY forms and submit no later than Friday 23rd October 2015. All entries are treated in the strictest confidence and the judging panel will have signed confidentiality agreements.


PREVIOUS AWARD WINNER


Bradley’s Pharmacy, Dromore “We are so delighted with this Award. We are always trying to give our best for the people of Dromore and to be recognised with this Award has made it all worthwhile and reaffirmed that what we are doing is working.” Valerie Jackson, Pharmacist, Bradley’s Pharmacy, Dromore


This is an industry award.


Entry can be by nomination or by self- entry.


The aim of this Award category is to recognise an individual working within the pharmaceutical industry who excels in customer service, knowledge of their product base and a commitment to their profession in terms of future growth and development.


The winner of this category must stand out in business ethics and integrity.


WHO CAN ENTER? This category is open to all individuals that provide a product/service to community pharmacy in Northern Ireland.


This could be a pharmaceutical representative that is in constant contact with the pharmacists on a daily basis, delivery drivers working for the pharmaceutical wholesalers, individuals working for shopfitting companies that may have enhanced the look of the pharmacy, product pickers that have gone above and beyond to ensure the pharmacy receive the necessary products.


GENERAL AWARDS CRITERIA The award will be presented to an individual within an organisation that can demonstrate a dedicated commitment to delivering outstanding customer service to the Pharmaceutical Industry in Northern Ireland through;


• Enthusiasm and commitment to the enhancement of community pharmacy in Northern Ireland


SERVICE TO PHARMACY SUPPORTED BY


Supporting business growth is the key priority for Bank of Ireland UK.


As a local bank with regional expertise and a strong market presence we are committed to investing in the growth of local businesses, thus the reason we continue to support the Pharmacy in Focus Awards.


Through strong relationships, such as this, with our customers, partnerships with industry bodies and key business influencers we work to ensure the Bank has an understanding and can respond to local customer and market needs.


The Bank is delighted to extend our support for the Pharmacy sector through our engagement with Pharmacy in Focus Awards.


Pharmacy has traditionally been a strong area for the Bank.


We believe that improved economic conditions coupled with the changes through investment and the provision of additional services and new technology will encourage further opportunities within Pharmacy.


As pharmacy continues to provide vital quality services across Northern


pharmacyinfocus.co.uk 33


Ireland, we are keen to support this important division.


Mark Cunningham Regional Business Development Manager Bank of Ireland (UK)


Pharmacy In Focus


IMPROVING THE HEALTHCARE OF THE NATION


Service to Pharmacy


• Exceptional quality above and beyond what is expected


• An ability to overcome challenges in pursuit of goals


• How performance has been measured and bench marked. How successful was the project?


JUDGES WILL BE LOOKING FOR: Exceptional applicants that show creativity and an inspiring work ethic. Whether it’s interacting with customers, going that extra mile, running new initiatives or training and promotional campaigns, this person will be an integral part of their company’s business.


Evidence will be displayed for plans for further research and development Identification of the need and value of the service/product to the community Proven benefit to the community


HOW TO ENTER/NOMINATE: To obtain a Nomination or Entry form please contact Shari Wilson on 02890 270 943 or email awards@pharmacyinfocus.co.uk. Nomination & Entry forms are also available online at www.pharmacyinfocus.co.uk


DEADLINE: Please complete all NOMINATION forms and submit by Friday 25th September 2015. Please complete all ENTRY forms and submit no later than Friday 23rd October 2015. All entries are treated in the strictest confidence and the judging panel will have signed confidentiality agreements.


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