This page contains a Flash digital edition of a book.
Awards


Customer Service (1-3 pharmacies)


This award is open to all independently owned pharmacies, with 1-3 stores, who want to be recognised for their outstanding customer service. Outstanding customer service is vital for the continued success of any business. This Award will recognise the pharmacy that can demonstrate commitment to providing the very highest level of customer service and in doing so be described as truly customer focused.


WHO CAN ENTER? This award is open to all independently owned pharmacies who want to be recognised for their outstanding customer service. The winner will be able to demonstrate how well they care for their customers through their individuality, innovation in product provision, merchandising and focus on customer needs.


GENERAL AWARDS CRITERIA This Award is in recognition of pharmacies with a genuine and innovative focus on customer service and care. It is designed for those who can demonstrate excellent customer service and achievement within that field.


Judging criteria will include customer service objectives and strategy.


Judging is carried out by a Mystery Shopping Company. A mystery shopper will visit your store and get a sampling of your service. Your store is then scored accordingly based on the level of service the shopper receives.


You may be scored on the following factors: • Presentation of the store both interior and exterior. • Accessibility of the pharmacist: Is it easy to speak with the pharmacist when necessary? • Level of customer care demonstrated by the staff within the store: Have they asked the right questions?


HOW TO ENTER/NOMINATE: To obtain a Nomination or Entry form please contact Shari Wilson on 02890 270 943 or email awards@pharmacyinfocus.co.uk. Nomination & Entry forms are also available online at www.pharmacyinfocus.co.uk


DEADLINE: Please complete all NOMINATION forms and submit by Friday 25th September 2015. Please complete all ENTRY forms and submit no later than Friday 23rd October 2015. All entries are treated in the strictest confidence and the judging panel will have signed confidentiality agreements.


PREVIOUS AWARD WINNER Cara Pharmacy, Kesh “This is a tremendous boost for us, both as a team and as a pharmacy business.


Customer care has always been the key focus in everything we do and it is thrilling to have been acknowledged by our peers as having excellence in this. I accept this Award on behalf of the entire team at Cara Pharmacy as this is truly a joint effort from everyone in ensuring our customers leave satisfied and with their needs met.” Grace McCullagh, Pharmacist, Cara Pharmacy, Kesh


Entry can be nomination or by self- entry.


Entrants to this Award will be able to demonstrate how they have grown their offering to their community through innovation and planned development, supported by strategic investment.


This may, for example, have been achieved by the implementation of a new strategy, the launch of a new product or service or through a successful merger or acquisition.


The judges will be looking at how these developments have been received in the community. They will also focus on sustainability and the long term goals and strategy that have been put in place.


Entries should be of real value to the community, well run and an inspiration to others.


WHO CAN ENTER? This category is open to all pharmacists and their teams working in either independent or chain pharmacies. Previous Community Pharmacy Service Initiative Award entrants, including winners, are also welcome to submit an entry. All entries will be judged by an independent panel of experts.


GENERAL AWARDS CRITERIA • Enthusiasm and commitment to the enhancement of community pharmacy in Northern Ireland


COMMUNITY PHARMACY SERVICE INITIATIVE SUPPORTED BY


Actavis is delighted to sponsor the Community Pharmacy Service Initiative category of the prestigious Pharmacy in Focus Awards which recognise the best of Northern Ireland’s pharmacies.


The Community Pharmacy Service Initiative category recognises the achievements of pharmacists who have delivered an outstanding contribution to their local community and increased patient benefits.


At Actavis, we work closely with pharmacists to support your business needs allowing you to spend more time focusing on patient services.


We have been supplying the UK market for over 175 years, this


coupled with our longevity and size means that you can trust us to consistently provide you with high quality medicines when you need them.


And, in a complex market place, the Actavis Scheme provides clear and simple to understand pricing alongside flexible account management.


This is all aimed at helping you to build your business, and make sure the Actavis deal that you're on is working for you.


“Pharmacy services are where community pharmacy makes the most difference to its patients and local area.


pharmacyinfocus.co.uk 29


“We aim to support pharmacists in this endeavour and look forward to celebrating their success at the awards.


“If you have developed an award- winning service initiative, then please do enter this award and we wish you success in your entry.”


Jonathan Wilson, Managing Director, Actavis UK


Pharmacy In Focus


IMPROVING THE HEALTHCARE OF THE NATION


Community Pharmacy Service Initiative


• Exceptional quality above and beyond what is expected


• An ability to overcome challenges in pursuit of goals


• How performance has been measured and benchmarked. How successful was the project?


JUDGES WILL BE LOOKING FOR: • Evidence will be displayed for plans for further research and development


• Evidence of a sound business plan, sales and marketing strategies


• Identification of the need and value of the project to the community


• Proven benefit to the community


• Scope for sustaining benefits in the longer term or extending the project


HOW TO ENTER/NOMINATE: To obtain a Nomination or Entry form please contact Shari Wilson on 02890 270 943 or email awards@pharmacyinfocus.co.uk. Nomination & Entry forms are also available online at www.pharmacyinfocus.co.uk


DEADLINE: Please complete all NOMINATION forms and submit by Friday 25th September 2015. Please complete all ENTRY forms and submit no later than Friday 23rd October 2015. All entries are treated in the strictest confidence and the judging panel will have signed confidentiality agreements.


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48