SOFTWARE
AT THE TOUCH OF A BUTTON
CoverMyClass can help clubs find replacement instructors at the last minute
Software companies are creating solutions to manage an endless range of bookings, from spa treatments and badminton courts to group exercise classes and even the instructors themselves. Abigail Harris investigates the latest products
spend and participation and optimise customer satisfaction through Business Process Manager (BPM). This is free to our software customers and can run automated tasks to maximise class and activity capacity. For instance, BPM can be set up
Tom Withers Sales & marketing director,
Gladstone Health & Leisure M
ulti-channel sales platforms are a must in today’s retail sector. Leisure customers expect to
interact with operators using whatever method suits them best – that’s just a given. Our software enables customer choice and the response is operators experiencing anything up to 95 per cent of all bookings through self-service methods, such as our new responsive online booking, self-service kiosks and our native Android and iOS app. With sales platforms covered, our key driver is to help clients increase
to automatically look for free class spaces and then fi nd members who have previously attended but are not currently booked. The software then sends the customer a ‘one click to book’ link, making the sales process easy. One Leisure
has seen a signifi cant increase in bookings that correlate directly to the times BPM emails are sent.
A ‘one click to book’ link makes the sales process easy
74 Read Health Club Management online at
healthclubmanagement.co.uk/digital
Naomi Di Fabio MD, CoverMyClass & FABIO
C
overMyClass is a new service enabling operators to find instructors at the click of
a button, whether it’s last minute – covering for someone who’s called in sick – or on a permanent basis. Operators can post jobs available
and search qualifi cations, licences, read reviews and even watch videos of instructors near to their facility. CoverMyClass automatically notifi es instructors that meet the criteria and operators can ‘favourite’ instructors, as well as notifying their favourites of any ‘private’ jobs. We’ve also launched FABIO – Find
and Book Instructors Online – which is an online and mobile service for freelance instructors, boutique studios, independent gyms, dojos and dance schools, where facilities and instructors can advertise their classes, take bookings and even process payments. Facilities purchase a subscription to list their classes, events and courses.
June 2015 © Cybertrek 2015
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