• We can define detention rules for each customer.
The Detention module makes it easy to define and track detention separately for each customer. For example, we can say whether it applies to the pick-up or the delivery. We have a few customers that have a two-hour grace period for loading, but four hours for unloading, because they know it takes much longer at that end.
the manual labor that was once required. The person who has managed detention can handle everything in less than half the time it took previously and now has time to concentrate on other valuable tasks.
• We’ve made life easier for our drivers. We have around 70 drivers, and they’re not just
anonymous numbers to us. Before having the Detention module, we asked our drivers to transmit information back to our office by entering data manually several times for a single load. They had to deal with the arrived-shipper form, the loaded-shipper form, the arrived-stop form, and the empty form. If they were taking their two-hour break, they might need to wake up at exactly two hours and send us a message. Now they don’t have to do any of this, because the data is transmitted automatically. They’re able to sleep, eat, exercise, do whatever they need to do, and have one less thing to worry about. They know that they’re working for a company that cares about them. We take the responsibility for tracking detention away from the driver. They have enough to worry about. They love the fact that they don’t have to bother with sending us the messages. That was a pain for them. Being able to track their detention and
• We have the ability to bill automatically for detention.
We have the hard data now, so we can bill for detention whenever it occurs. The Detention module has the ability to send an e-mail out that explains the detention charges and to attach this information to the bill.
• We spend less time managing detention.
By automating the work of recording when drivers arrive at loading docks, we eliminated a large part of
ensuring that they’re going to get the most money for their time is extremely important to us.
• We can schedule more accurately. With better visibility into detention, we can
monitor problems and respond as needed. We can also use the analysis and reporting capabilities to detect patterns and anticipate scheduling issues. In this way we manage capacity more precisely and keep on top of HOS issues for our drivers. We have fewer service failures, better equipment utilization, and happier drivers.
27
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40