W


hen drivers are detained at loading docks, all sorts of problems can arise. Even though it’s not always possible to


eliminate detention entirely, there are ways to minimize the problems. At Ralph Moyle, Inc., we decided it was time to improve the way we managed detention, and McLeod’s Detention module gave us the tools we needed to make life better for our drivers and reduce the difficulties detention was causing for our business.


We haul food and beverage primarily for food shippers in the Midwest and although having our trucks detained on occasion is an unavoidable part of doing business with some customers, it was clear that detention was disrupting operations in several ways. If a truck is detained, our scheduling for subsequent loads can be thrown off, complications around drivers’ hours of service may arise, and our drivers justifiably get frustrated.


We had no easy way to address detention issues with shippers, because we didn’t have a good way to track detention events efficiently. Customer contracts included charges for detention, but we weren’t billing for all of the occasions when our drivers were detained, because we couldn’t establish exactly when our trucks arrived.


All of this changed once we implemented McLeod’s Detention module. Now we’re managing detention with less labor, making it easier for our drivers, and billing for detention as it happens. We can schedule loads more accurately and manage capacity more precisely.


24


THE ABILITY TO DO MORE


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