• We can document arrival times. By combining the Detention module with McLeod’s
Symphony Mobile Communications module, we have integrated our in-cab mobile communications system with LoadMaster. This capability means that we have an easy way to know precisely when a truck arrives to be loaded or unloaded. The mobile comm unit can transmit GPS data and a time stamp to LoadMaster, so we can document our arrival times.
• We’ve gained metrics that give us the
visibility we need. Previously we lacked the metrics we needed, so we had little visibility into the losses that were being caused by failing to detect and document detention. Now we can see everything and know exactly when we’re being detained and for how long.
• We can analyze data and access
the ability to automatically e-mail the broker to notify them that the driver has been detained. No intervention from personnel is needed so labor is saved.
• We have a complete history of detention for every delivery and pick-
up location, so we can see the problem areas and respond as needed.
Without the Detention module and the ability of LoadMaster to calculate average load and unload
how MCleoD’s
Detention MoDule
reports with ease. The LoadMaster system is rich with data, and the Detention module helps us analyze that data to reveal detention patterns. We can run reports that present the data in formats that are clear and easy to interpret.
alloweD rMi to Master these
Challenges
• We can share information easily with anyone we choose.
The Detention module makes it easy to send detention information through e-mails to customers, brokers, or anyone within our company. For example, an e-mail to a customer can show the scheduled arrival time, the actual arrival time, and when the grace period ends. They can see it all in a nutshell. When a load comes from a broker, LoadMaster has
26 THE ABILITY TO DO MORE
times, we could never get an accurate picture of detention at every stop, but now we know with certainty who the worst offenders are. We can choose either to manage the problems or to avoid certain locations entirely. If you can anticipate a seven-hour delay, you can make some efforts to work around it. You make sure the driver you send there will arrive fully dead on hours, so he can get some sleep and something to eat. Our ability to use the Detention module to gain visibility into our detention patterns gives us the opportunity to make this situation work.
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