RELOCATION
Most relocation companies also provide a ‘one stop’ range of services for the client. This can include visa and immigration support, arranging short term accommodation, orientation tours and a schools search. They can also offer a range of settling in services such as support to open a UK bank account, assistance with obtaining a national insurance number and getting the client and their family registered with a local doctor.
The agenT’s view Estate agency is all about service, you can have a window full of properties and have no takers for any of them, relocation agents are a proven source of high calibre buyers and tenants. Canan Mounir is Corporate Services Manager, at Hamptons
International Corporate Services Department, which specialises in providing a complimentary home search service not only to blue chip companies directly but also to relocation agents. She says, “Relocation Agents are a valuable tool for people who are moving to a new area. They can help to relieve this stress by taking care of everything from finding the right school for the children, organising your visa, to providing a hand held property search service. My department works very closely with Relocation Agents and as a result, we find our applicants are fully prepped on the property market, different areas and the general process.” Peter Rollings, Managing Director, Marsh & Parsons says that yes, indeed, attracting landlords and vendors is paramount to the
We work closely with relocation agents and their applicants are fully prepped!” Canan mounir hampTons
success of an estate agency. “In order to do so, the agency must be able to provide good quality prospective tenants and buyers for these clients. Marsh & Parsons works tirelessly to do so through employing strategic marketing and advertising techniques, ensuring we provide a first rate service and building a positive brand image. Working with a relocation company benefits any agency. Due to the nature of the relocation company’s relationship with their clients, corporate entities, the agent is guaranteed a first rate tenant for their landlord. In addition, the tenant has already been prepared for the market and their expectations detailed and managed, this helps the agent greatly as he/she quickly knows which properties will suit. The same applies when working with a buying agent. The process is so much more streamlined when working with someone who knows exactly what they want. A fact that extends to the offer and exchange process. “In summary, working with relocation and buying agents assists Marsh & Parsons in providing our clients with tenants and buyers of the highest quality and also helps to streamline the process assisting us in providing a smooth and speedy service.”
46 AUGUST 2011 PROPERTYdrum
to people who are going through and a major life transition by people who have experienced that transition for themselves. Female expats or women who have been through the relocation
process have been very successful in building relocation companies and they seek out others like themselves as staff. The vast majority of relocation counsellors are women, as our industry is a human service with a great emphasis on nurturing and caring for families experiencing a huge change to their lives. Ex caring services staff are also highly sought after ,such as nurses and social workers. Whether providing a service to family coming to the UK from overseas or to a private client looking for an investment property, the home search and settling in process is by its nature one of managing expectations and fully understanding the client’s needs.”
Sue Myrie, Managing Director, Citrus Relocation. Tel: 0845 402 3124 Mobile: 07956 571615
www.citrusrelocation.com
www.propertydrum.com/articles/relocation This feature is online. Log on and add your comments.
Laura Godfrey, Senior Negotiator,
Lanes Rentals Ltd, in Milton Keynes says, “Working with Citrus Relocation has introduced us to quality, corporate clients. The letting process is extremely efficient as the relocation company filters
the communication, streamlining the transaction. It has always been a pleasure working with Citrus Relocation. It is
refreshing to deal with a company with which you have a professional working relationship. We are
aware of each other’s requirements and the results are reliable and regular business for us”.
aCCrediTaTion and qualiTy Relocating staff is a complex business for international companies; it is a huge stress for many relocating staff members – a new role, usually promotion, a new country, a different language, a family to bring, schools to find, there is much more involved in the happy settlement of the family than most agents have the time or experience to deal with. And this is where the relocation agent comes in; but the quality of the service they give is paramount. There are two organisations that offer accreditation and
membership services to relocation agents, EuRA
www.eura-
relocation.com and ARP
www.arp-relocation.com. Dominic Tidey, Operations Manager, EuRA, says, “The pioneers
of our industry in terms of relocation providers, are in the majority women, who have been relocated in some ways themselves. Across Europe, relocation companies have been built to provide services
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