it broke it down into three different cate- gories, and that was very helpful. It made [the line] a lot simpler to process.” The benefit of a detailed explana- tion has its own benefit but Canady uses the training site to pick up on new installation tips as well. Especially with unfamiliar vehicles, the installation staff benefits from up to the minute insight and techniques at speeds only a medium like the web can offer. “I want to know how to avoid things like breaking clips during disassembly.” His staff also augmented their skills by
attending classes. “We sent four guys to Mobile Solutions for their advanced fab class.” Canady said. “For myself, there was an increase in speed. I was able to do the same things but twice as fast.” Industry veterans increase their effi-
ciency, and the less experienced installers learn tricks of the trade that would only come with years of additional time on the job otherwise. “There’s a dramatic increase in speed and cleanliness of their work.” “Our staff can speak more confidently
with customers. Any time my guys learn the technical aspect of a product, they feel empowered.” Canady notes a “huge” difference in the
overall performance of his installers after the class.
Safe & Sound also attends manufac-
turer trainings. Learning first hand about the latest information from companies like DEI, Rockford, Alpine, Compus- tar and Firstech allows the staff to hear about the latest gear, and speak in person with product specialists as well as mem- bers of the technical support team. In the end, it comes down to invest- ments. The modern shop owner has more options than ever to stay up to date with the best install techniques and latest industry information. Couple that with other resources like install schools and regular manufacturer trainings, and retailers have a powerful combination that will keep an install team as formida- ble as they are profitable. “Take the applicants who are under-qual- ified and encourage them to make an investment in their future. If the retailers got behind this, it would go a long way toward solving the employment problem,” Hill said.
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