spa business issue 1 2012


The Oitavos hotel and spa, Portugal (p54)


Thermal bathing at Polynesian Spa in New Zealand (p76)


68|Interview: Gary Henkin T e president and founder of WTS International – the US-based spa management and consultancy fi rm – talks to Rhianon Howells about expanding globally


72|Ask an expert: Crisis control T e Arab Spring, the Japanese tsunami and bombings in Mumbai – what’s the best way of dealing with a crisis? We ask those who have fi rst- hand experience of the events


76|Pooling resources T e Polynesian Spa in the geothermal town of Rotorua in New Zealand boasts 25 thermal pools and is one of the longest running attractions in the country. Chris McBeath takes a look


SPA BUSINESS 1 2012 ©Cybertrek 2012


82|Tourism: Booming Baku Terry Stevens reports on the Azerbaijan capital which has seen a surge of international hotel openings in the past two years


86|Fitness:


Pilates – pure versus applied We fi nd out how pilates is evolving


91|Product focus: Uniforms & linen A showcase of spa uniform collections and the latest in linen


94|Products New products and equipment


98|Research: Making headway Fitness can help with migraine relief say Swedish scientists


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Mystery shopping in Dubai (p62)


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