The modern spa features 10 treatment rooms, a large relaxation area, a sauna, a steamroom and a health and fitness suite French skincare brand GERnétic is also


used at the spa. In addition to a full menu of body treatments, facials and bath therapies, is the spa’s signature four-handed massage.


TEAM WORK


Rosado has been working for the Champal- imaud’s since 2004. Previously she was the spa manager at the family’s health and rac- quet club, which has four treatment rooms.


“I was lucky enough to land the role,” she says. “It was very exciting to be part of something this big and new – especially when you got to see it all open for the first time.” To help with the hotel launch, the family


appointed Seattle-based management and consultancy company Columbia Hospitality. Te team – led by Stephen Roughley, who spent eight years as director of operations at JW Marriott Las Vegas Resort and Spa – took up residence for nearly two years, 12 months before the opening of the hotel and for the first 10 months of operating. Within the spa environment, Rosado


worked closely with Columbia’s dedicated spa consultant, Melanie Silver, whose CV includes seven years as director of spa at Ritz-Carlton St Tomas on the British Virgin


SPA BUSINESS 1 2012 ©Cybertrek 2012


The use of seawater in the spa pools reflects its proximity to the Atlantic Ocean


Islands. “Te biggest pre-opening challenge was recruiting and establishing a great team,” says Rosado. “It wasn’t that there was a lack of talent – it was more to do with charting individual personalities and making sure they clicked with each other. I believe having a great team is the most important aspect of having a great spa. Each team member must


be clear about their own individual roles but also aware of what’s going on around them. We want to be with our clients at every step of their spa journey and to achieve that I believe the team has to work as one.” Visiting the spa, it’s clear to see this


approach works. On arrival, every member of staff seems to know who you are and what


Read Spa Business online spabusiness.com / digital 57


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