in this issue
Interview: Gary Henkin, president and founder, WTS International (p68)
Talking to the top team at The Peninsula Hotels (p32)
5|Editor’s letter: Time to engage with governments Liz Terry on the valuable lessons to be learned from the Maldives spa ban
14|Letters Why spa operators should shop around for deal site partners
16|News Maldives government spa ban; key fi gures released on US hotel spa market and the Middle Eastern spa sector; Minor launches Avani brand
24|News report: Tivoli to strengthen ties with Banyan Tree T e Asian spa operator collaborates with a Portuguese hotel chain to expand in Europe and South America
Cynthia Chua, the woman behind Ministry of Waxing (p40)
26|Everyone’s talking about: Menu engineering Treatment menus have become too long and complicated, but which therapies do you cut or keep? Katie Barnes investigates
32|Top team: The Peninsula Hotels Kath Hudson talks to key fi gures behind the leading Asian hotel chain about how they run their spas and exciting future plans
40|Profi le: Cynthia Chua T e Singapore entrepreneur behind Ministry of Waxing and Browhaus has revolutionised personal grooming worldwide. She talks to Katie Barnes about the business of beauty and integration with spas
8 Read Spa Business online
spabusiness.com / digital 48|First-person:
Hot springs Chinese-style Lisa Starr tries out two hot spring spas – one catering to international visitors and the other to the domestic market – in China’s Yunnan province
52|Opinion: Bath time Lee David Stephens gives an insight into a traditional Chinese bathhouse and how Chinese people like to spa
54| Sands of time T e Oitavos hotel and spa on Portugal’s Estoril coast is 90 years in the making. Tom Walker pays a visit
62|Mystery shopper: Talise Ottoman Spa, Dubai Daniella Russell goes undercover at one of the largest spas in Dubai
SPA BUSINESS 1 2012 ©Cybertrek 2012
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