TOP TEAM: THE PENINSULA HOTELS RAINY CHAN
GENERAL MANAGER THE PENINSULA HONG KONG; AREA VICE-PRESIDENT HONG KONG AND THAILAND
WHAT ARE YOUR RESPONSIBILITIES AND HOW DO YOU WORK WITH THE SPA? My role is constantly evolving as I need to stay conscious of the changing needs of our guests. In the past 10 years, the growing trend of male spa guests has encouraged us to introduce ESPA men’s treatments and products. We’ve also noticed the shiſt of guests’
needs from massage treatments to stress relief, wellness and treatments address- ing spiritual needs. As a result, ayurvedic treatments have become very popular in Asia, and we’ve also recently introduced reiki at our spa to fulfil guests’ needs for relaxing both the body and the mind. Aside from spa treatments, many guests
also look for a well-balanced lifestyle where healthy cuisine plays an important role. Our chefs work closely with our nutrition con- sultant to create Naturally Peninsula light and healthy cuisine, which is served at our restaurants to combine dining with wellness for our health-conscious guests.
WHAT’S YOUR MAIN AIM FOR THE YEAR AHEAD? Beginning January 2012, Te Peninsula Hong Kong will embark on a bedroom enhance- ment project. Our rooms and suites will be taking on a brand new look, and the highlight of the project is to bring in state- of-the-art in-room technology, which will allow us to provide an array of tailor-made options to our guests.
High standards of design, service and brand is a core philosophy at Peninsula
SIAN GRIFFITHS DIRECTOR OF COMMUNICATIONS
WHAT IS YOUR ROLE? My current role involves main- taining our media relationships and ensuring the brand image of Te Peninsula Hotels is consist- ent in everything we do when we present ourselves to the world – from our press releases and marketing collateral through to our website.
HOW DO YOU WORK WITH THE SPA TEAM? Te spa teams in each property are very creative and continually come up with new
programmes and treatments [for press releases]. Tey then work closely with their respec- tive hotel’s PR team, who then liaise with me. Te hotels promote the treat-
ments in their own region via local media, Facebook pages and so on, while on an interna- tional level, releases are sent out
to our network of PR agencies to promote in their own countries, and also posted on our group website. Our spa managers are extremely keen to make their programmes work, so are very proactive with publicity.
THE FINANCIALS T
urnover at The Peninsula Hotels was up 6 per cent – hk$2.17bn- 2.31bn (us$279m-297m, €214-228m
£178-190m) – for the first half of 2011 compared with the previous year. Tis has been attributed
to improved rooms and F&B business. Occu- pancy was up everywhere, apart from Asia, where demand at Te Peninsula Tokyo was severely affected by the Japanese earthquake and tsunami in March. Prior to this, the hotel had been trading at levels above the previous year. Te hotels in Beijing and Shanghai are trading in a very competitive market and didn’t meet expectations for the second quarter.
38 Read Spa Business online
spabusiness.com / digital
Revenue per available room (revPAR) has
risen, mainly because of room rate increases and robust demand for the hotels’ shopping arcades. RevPAR was hk$2,864 (us$368, €283, £238) from hk$2,522 (us$324, €250, £209) in Hong Kong; hk$1,069 (us$137, €106 £89,) from hk$1,039 (us$133, €103, £86) in Asia and hk$2,838 (us$364, €281, £236) from hk$2,496 (us$320, €247, £207).
SPA BUSINESS 1 2012 ©Cybertrek 2012
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