The Asian Tea Lounge reflects the locality of the Hong Kong spa


We have very talented spa directors, who I trust completely, so I make sure I give them enough space to work and do not interfere too much in their operations


HOW DO YOU TACKLE YIELD MANAGEMENT? We try to ensure our treatments are opti- mised throughout the day and pay close attention to the allocation of our staff during peak times. We don’t go as far as hold- ing spaces for guests who could pay a higher rate during certain parts of the day, however, at some of our spas there is a promotional rate for certain treatments on weekdays.


WHY DID YOU DECIDE TO WORK WITH ESPA? We chose to partner with ESPA aſter months of rigorously screening every aspect of the spa consultancy business. Headed by renowned spa authority, Susan Harmsworth


SPA BUSINESS 1 2012 ©Cybertrek 2012


(see sb11/3 p50), we were confident that we could develop the ultimate spa concept through this partnership. We’ve now suc- cessfully launched six spas together – in Hong Kong and Bangkok in 2006, Chicago and Tokyo in 2007, Beijing in 2008 and Shanghai in 2009.


WHAT ARE YOUR GOALS? Our spas will be moving towards a new direction in 2012, to offer more results- driven treatments, ranging from an enzyme peel facial to microdermabrasion. Over the next six months we’ll also


be researching and creating treat- ments which are suited to the climate and country at individual hotels, such as adding


a Chinese meridian massage at Te Penin- sula Beijing and a Japanese shiatsu-inspired treatment at Te Peninsula Tokyo. My overall ambition is for Te Peninsula


Spas to be the leaders in terms of treatment delivery, service and guest care. Training is the key to this – it’s extremely important to us and we take a lot of time to coach our team. Each therapist must be qualified prior to joining us and once on board they undergo four to six weeks of intensive train- ing – delivered by the head therapist – on essential treatments such as intensive facials and massage, as well as coaching on guest care and Peninsula standards. In addition, there’s a further two weeks’ certification training from our product suppliers.


Read Spa Business online spabusiness.com / digital 33


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