Booking Conditions
Your contract is with Dnata Travel (UK), Ltd. (trading as Emirates Tours UK) a member of the Association of British Travel Agents. Dnata Travel (UK), Ltd. is a member of the Emirates Group of companies and offers package holidays to clients departing from the UK only.
1. Your holiday contract: When you make your booking you guarantee that you have the authority to accept and do accept on behalf of your party, the terms of these booking conditions and the useful information found on page 184 of our 2012 brochure. A contract will exist as soon as we issue our invoice. This contract is made on the terms of these booking conditions, which are governed by English Law and the jurisdiction of the English Courts. You may, however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so. If you had not seen these terms and conditions when you made your booking and you are not happy to proceed with the booking now that you have seen them, you may cancel within 48 hours of receiving your invoice. Please return all documentation to us or to your travel agent within seven days. Your booking will be cancelled and your monies will be returned in full, provided you have not commenced your travel. This does not apply if your booking was made within eight weeks of travel.
2. Your financial protection: We provide full financial protection for our package holidays. When you buy an ATOL protected air holiday package or flight from Emirates Tours UK, you will receive a Confirmation Invoice from us (or via our authorised agent through which you booked) confirming your arrangements and your protection under our Air Travel Organiser’s Licence number 4086. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information, visit the ATOL website at
www.atol.org.uk. The price of our air holiday packages includes the ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised prices. Not all holiday or travel services offered and sold by us will be protected by the ATOL Scheme. Please ask us to confirm what protection may apply to your booking.
3. ABTA: Emirates Tours UK is a member of ABTA with membership number W0425. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you an arbitration scheme for the resolution of disputes arising out of, or in connection with this contract. Further information on the Code and ABTA’s assistance in resolving disputes can be found on
www.abta.com. The arbitration scheme is arranged by ABTA and administered independently. It provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on you in respect of costs. The scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking. Neither does it apply to claims which are solely in respect of physical injury or illness or their consequences. The scheme can however deal with compensation claims which include an element
of minor injury or illness subject to a limit of £1,000 on the amount the arbitrator can award per person in respect of this element. Your request for arbitration must be received within twelve months of the date of return from the holiday. Outside this time limit, arbitration under the scheme may still be available if the company agrees but the ABTA Code does not require such agreement. For injury and illness claims, you can request the ABTA Mediation Procedure and we have the option to agree to mediation. Further information on the Code and ABTA’s assistance in resolving disputes can be found on
www.abta.com.
4. Your holiday price: We reserve the right to alter the prices of any of the holidays shown in our brochure and other literature. You will be advised of the current price of the holiday that you wish to book before your contract is confirmed. When you make your booking, specific deposit and payment conditions apply. Our minimum requirement will be a deposit of 10% per person but any other full or part payment deadlines will be explained to you. Silversea cruise bookings require a deposit of 15% per person. The balance of the price of your travel arrangements must be paid at least eight weeks before your departure date. However, certain airfares require full payment on confirmation of the booking and may have limited rights of cancellation. Silversea cruise bookings must be paid in full at least three months prior to departure. We will always advise you of the terms that apply to your reservation before confirming the booking. If you are unable to pay your final balance by the due date, you should contact us immediately, otherwise your holiday may be cancelled without further notice and we shall retain your deposit. All monies paid to your travel agent are held by the agent on our behalf at all times. Payments can be made by cash, cheque, debit or credit card. Visa & Mastercard payments incur a 2% surcharge and American Express and Diners Club incur a 2.5% surcharge. Please note, should it be necessary to re-present a cheque to our bank which has been returned without being honoured by your bank, a £25 administration charge will be applied. Once you have received your invoice the price of your travel arrangements is fully guaranteed and you will not be subject to any surcharges.
5. If you change your booking: If, after our invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be made in writing from the person who made the booking or travel agent on your behalf and must be received at our offices at least eight weeks before your departure date. This must be accompanied by a payment of £35 per person listed on the booking to cover our administration costs. You will also be required to cover any increase to the cost of your holiday as a result of your amendment. Please note that certain travel arrangements (e.g. restricted / special airfares) may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the
arrangements. If you wish to change your travel arrangements within eight weeks of departure, this will be treated as a cancellation of the original booking and you will have to pay the applicable cancellation charges set out in clause 7.
6. If you cancel your holiday: You may cancel your travel arrangements at any time. Written notification from the lead passenger or your travel agent must be received at our offices. Since we incur administration costs in cancelling your travel arrangements you will be required to pay the applicable cancellation charges up to the maximum shown in clause 7. Silversea cruise bookings will be subject to alternative cancellation charges, which will be explained at time of booking. If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges from your insurer.
7. If we change or cancel your holiday: It is unlikely that we will need to make any changes to your travel arrangements but we do plan the arrangements many months in advance. Occasionally, changes may be made and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you or your travel agent at the earliest possible date. We reserve the right in any circumstances to cancel your travel arrangements, e.g. if the minimum number of clients required for a particular travel arrangement is not reached. However, we will not cancel your travel arrangements less than eight weeks before your departure date except for reasons of force majeure or failure by you to pay the final balance. If we are unable to provide the booked travel arrangements, you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of a comparable standard from us if available (we will refund any price difference if the alternative is of a lower value). If it is necessary to cancel your travel arrangements, we will pay to you compensation as set out in this clause.
Flight timings and carriers used in the brochure are subject to change due to airline procedures. These details are given for guidance only and final details will be shown on your tickets. Any changes to the actual airline after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. Such a change is deemed to be a minor change. Other examples of minor changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same standard.
If we make a major change to your holiday, we will inform you or your travel agent as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value) or cancelling your travel arrangements and receiving a full refund of all monies paid. In all cases, except where the change arises due to reasons of force majeure, we will pay compensation as detailed overleaf.
Book online at
emiratestours.co.uk, call 020 7590 1460 or visit your travel agent 185
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