This page contains a Flash digital edition of a book.
they have traffic exposures that create risks. Attendants are vulnerable when opening and closing a lane/gate, walking between lanes and picking up dropped tickets. 7. Large vehicles may pose additional safety risks.

Instruct staff to watch for SUV and truck mirrors that could strike buildings, other vehicles, customers and/or staff when operating in tight places. 8. Even office workers come into contact with chemicals

and other potentially harmful substances. Provide hazard communication training annually and when newly intro- duced or substituted materials are communicated before staff uses them.

Parking Valets and Theft

Take preventive measures to protect your customers…and your business You most likely have at least heard of a valet service

having a vehicle stolen. How can you prevent it from hap- pening to you? The best way to avoid a theft is by following specific

preventive measures. The following suggestions will help you develop a preventive process: 1. Before hiring, perform background checks on your

potential employees. Take the precautionary steps to ensure that they are clear of any criminal background, and when possible, get references. Although background checks are only one step in the screening process, they can provide important information on whom not to hire. 2. Even non-registered criminals, when presented with

an opportunity, can find it difficult to resist the temptation of an expensive vehicle, particularly with many people strug- gling financially. Therefore, instruct your employees to fol- low a careful ticket procedure. Consider the valet ticket is the same as a car key. For example, what happens if your customer loses a

valet ticket inside the restaurant? Can someone else take it to the attendant, get into a vehicle and drive away? Unfortu- nately, in many cases, yes. Often, all that is needed to claim the vehicle is the valet ticket. This is a major flaw in the ticket procedure. Even in the

fast-paced hurried environment of a valet service, train your employees to obtain the customer’s name and write it on the ticket kept at the valet location. Obtaining the driver’s identity at the drop off, and vali-

dating it upon return, is as simple as jotting the customer’s last name on the back of the ticket and asking the driver’s name before handing over the keys. 3. Consider added theft prevention by recommending to

your customers that all remote controls, keys and items con- taining personal information be either removed or secured within the vehicle. There have been reported cases of robbery where the means of entrance was a combination of a home address on a letter and a garage door opener. These items, although normal to have in a vehicle, might prove a big problem for you down the road. How about prominently posting a sign at the valet sta-

tion suggesting to customers that personal items, such as mail, extra keys, garage openers, etc., be locked or secured before they hand over the vehicle to the valet.

Kathy Phillips, CIC, CPP, is First Vice President of Alliant Insurance Services. She can be reached at

Parking Today PT 47 AIMS U

AIMS Parking Management Solutions

niversity, Municipal, Hospital, Airport and Private Parking

Professionals throughout North America manage their parking operation with AIMS.

AIMS Ticket Management streamlines parking enforce- ment through automated billings, payments, voids, appeals, letter generation, and reporting.

Choose from one of our AIMS Ticketer Ensembles for on-street ticket issuance and electronic tire chalking with automated ticket upload to AIMS or your in-house parking management software.

AIMS Permit Management simplifies permit issuance, payments, and invoicing. AIMS maintains lot and permit inventories, multiple waiting lists, generates custom correspondence, and provides detailed reports.

AIMS Web+ is your complete solution for online permit registration, ticket appeals and payments with complete parking account review. Our e-commerce solution is designed to enhance your customer service while reducing office traffic.

AIMS is available for use with Oracle or MS SQL databases and integrates with your R/O lookup agency, DMV, collection agency, gate arm software, SCT Banner, PeopleSoft, custom finance packages, print shops, and cashiering software.

Customer Service and User-Friendly products drive University – Municipal – Hospital – Airport – Private Operators to AIMS.

Visit for more information.

Contact us at or 800.886.6316 to book a product tour.


EAST COAST 13 Dwight Park Drive Syracuse, New York 13209 70Wakelin Terrace

St. Catharines, Ontario L2M 4K9 (905) 931-4085 | Fax: (905) 931-4086

WEST COAST 42196 Roanoke Street Temecula, California 92591

800-886-6316 | Fax (315) 706-0330 877-277-6771 CANADA

Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52  |  Page 53  |  Page 54  |  Page 55  |  Page 56