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or a company expanding their fleet, manufacturers who adhere to this winning approach are sought- after partners in today’s competitive marketplace. The four case studies scattered throughout


this article feature unrelated clients, located in dif- ferent parts of the world, all needing custom solu- tions to unique problems. As random as these examples may seem, they do in fact share a com- mon denominator. They were all completed by the same manufacturer – a manufacturer who has its project management system down to a science. Spectrum Aeromed, a relatively small compa-


ny headquartered in Fargo, ND, is a text-book example of how a solid project management sys- tem can produce profound results. Spectrum Aeromed manufactures air medical equipment with unprecedented speed and accuracy. Check out their stats: •


standard equipment is turned around in 45 days or less





AgustaWestland Grand New aircraft requiring the same compatibility. We have confidence knowing that we can rely on them again to take the time to understand our needs and get the project right the first time.“ ~ Tammy Bleak, Manager Children’s Services, Intermountain Life Flight


A CONSISTENT WINNER For


those of you thinking the process


wouldn’t work for your situation, think again. Whether a customization project originates with an aircraft manufacturer, a multi-mission operator


90-95% on-time delivery record for the past 12 months


• projects outside delivery dates were deliv- ered within a 10-day window of original date


the When asked to reveal what makes Spectrum


Aeromed different from the other air medical equipment manufacturers, Bruce Gullingsrud, vice president of business development for Spectrum Aeromed (former employee of one of its major competitors), nonchalantly shrugs and says, “There’s no big secret. The industry pain points have been the same for decades. We just avoid the common pitfalls by remembering that great communication involves three components – two ears and one mouth. We respect the inherent wisdom of that ratio and listen first, respond second.“ ◆


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