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function. As a result, they designed, engineered and installed a one-of- a-kind medical stand to fit the exact space dimensions of the aircraft. The unit is floor-and ceiling-mounted for stability and quick-release capability to remove medical equipment for patient transfer. “We expect our multi-mission aircraft to perform in any situation This means our advanced medical equipment


and any environment.


needs to be versatile, meet the aircraft mission requirements and be func- tional for the pilots and aeromedical crew. This company communicat- ed with us step-by-step through the design concept, purchase order, prototype development, critical design review, project updates, certifica- tion and final delivery. We needed a custom product to fit our needs, and now we have it.” ~ Chief Joseph Foley, LAFD


One other major concern of customers comes at the end of a proj-


ect. Customer service and support after a project is complete can too easily slide into the out-of-sight, out-of-mind category. Customers want to know they can reach a technician to troubleshoot any problems. They need to know how to acquire new, warranty or replacement parts. Customer-focused vendors will implement a follow-up communication


WE EXPECT OUR MULTI-MISSION AIRCRAFT TO PERFORM IN ANY SITUATION AND ANY ENVI- RONMENT. THIS MEANS OUR ADVANCED MEDICAL EQUIPMENT NEEDS TO BE VERSATILE, MEET THE AIRCRAFT MISSIONS REQUIREMENTS AND BE FUNCTIONAL FOR THE PILOTS AND AEROMEDICAL CREW.


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