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fications after the project is complete. At this point, even small changes are much more costly and difficult to administer resulting in additional budget allocation and operational downtime for the aircraft. In the case of private individuals, charter companies or organiza-


tions that already have an operating fleet of aircraft, the desire for cus- tomized equipment can often take precedence, and the delivery date takes a backseat so equipment manufacturers, certification authorities and completion centers can finish their part in the customization process. Because customization by definition is created according to unique specifications, the process requires absolute precision for a successful outcome. When any one of the three goals fails to hit the mark, the source of the problem is nearly always traced back to a break in the communication stream. With so many entities—owners, operators, flight staff, medical teams and maintenance crews, aircraft manufacturers, equipment designers and manufacturers, mechanical teams, regulatory boards, certification authorities and completion centers – involved in the customization process, it’s little wonder projects veer off course due to misunderstandings and sheer confusion.


RIGHT ON TRACK Customization projects completed on target, on budget and on


time all share one critical component – communication. It sounds sim- ple, but it’s easier said than done. The cornerstone of a successful proj- ect management process is to maintain comprehensive and transparent communications at all times. When everyone knows what’s happening and how projects are progressing, there are no surprises, no frustrations and no disappointments when the project is complete. Let’s take a closer look at the project management process and


some tools that can help expedite a victorious result. These insights and recommendations are intended to benefit both customers and vendors. Customers will be empowered with higher levels of communication allowing them to remain engaged, while vendors may discover some new tools and work flow strategies to help meet customer expectations.


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