OLD-SCHOOL IS A WAY OF DOING BUSINESS
Midtown RV at Penticton by Dean Unger
“Platinum Service Centre” is an earned designation. Old-school is a way of doing business. With Midtown RV, it’s about taking pride in what you do; it’s about building relationships, and standing behind both service and product.
“The Country Store back in the day got it right,” says George Stayberg, president of Midtown RV Limited a family owned and operated business. “The same way that store proprietors took care of their customers, we’re about community oriented service, building relationships with customers and clients, and fulfilling obligations.”
It’s caring about the details that has forged a stellar reputation for the company. They’ve been in business for more than 40 years in the Penticton area. With their customer service philosophy and the thorough product
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knowledge that everyone at Midtown has, they’ve developed a history of integrity and fair dealing. Midtown RV has a high percentage of return customers and a lot of business referrals from word of mouth.
“We have four customer guest spots on-site,” says George, “this gives customers a chance to try the unit out, to try the laundry facilities, use the slide- outs, sleep in the units and essentially live in them for a couple days. They don’t have to drive it off the lot to decide if it’s exactly what they want. We stick by our service, and we provide full support as long as the customer has the unit – we’re customer driven not sales driven.”
Continued On Page 43 2011 Slide Out Diplomat in Stock
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