It could make sense to involve other people so that we get more ideas


least, seen as being relevant to the situation.


Step Five: Identify potential solutions


When the most likely causes have been identified team members can factor them into their thinking as they generate a list of potential solutions for the problem, e.g. ‘invoke the discipline code’, ‘speak to his parents’, ‘offer a lift for a trial period’ etc. On the workshop in Leicester we aim to supply every participant with a page full of potential solutions or combinations of solutions to pick from for every problem identified.


Step Six: Identify likely solutions


At this point the problem owner(s) are given time to consider which of the many potential solutions have real potential. They are then asked to make a selection and report back to the problem


solving team indicating which one(s) they have selected for implementation and why. This feedback helps the team to calibrate the effectiveness of both the process and their ideas for future similar problems.


Step Seven: Implement likely solutions and monitor progress


Finally, team members go their separate ways or get together to implement their preferred solutions or combinations of solutions. Experience has shown that trialling or testing solutions can be more effective than just going along with something you hope is right. As the trial period progresses adjustments can be made as necessary. This approach is much more encouraging than holding inquests into why a particular solution was not perfect.


It could make sense to


involve other people so that we get more ideas


The process is simple and practical and, it could be argued, that we are doing something just like it in our heads all the time. This might be true, but it could make sense to involve other people so that we get more ideas and insights in a logical but quick-fire way. Good luck with solving your work problems and let us all strive to learn a lot more about the problem before we start writing out the prescriptions.


Essential Management Skills for Groundsmen and Greenkeepers


Paul Woodham, Course Manager of Gay Hill Golf Club, Hollywood, West Midlands, will be Frank’s co- presenter on 18 September 2008. Paul will lead the highly participative and critically important Health and Safety sessions.


The September workshop is the third part of the Essential Management Skills for Groundsmen and Greenkeepers programme and people have been signing up fast for the next round of workshops being run by Frank in three different locations:


Dates and venues for Parts 1 and 2


30 October 2008 and 05 February 2009 St Albans School


13 November 2008 and 12 February 2009 Lancashire County Cricket Club


04 December 2008 and 19 February 2009 Gloucester Rugby Club


To avoid disappointment you can reserve your place on Parts 1 and 2 now by contacting Christine Johnson at chris@pitchcare.com or call the Pitchcare office on 01902 440252.


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