VOICE
technology
Success story
Zetes wins Morrisons contract
to install 3iV software and
Vocollect voice picking technology
etes has signed a which delivered immediate with Morrisons reinforces the Zetes’ 3iV software is ideal for
Z
contract worth in improvements in accordance contribution of voice in the driving Vocollect’s Talkman voice
excess £6 million with Morrisons’ project evaluation warehouse, and its ability to infrastructure. 3iV has also
with Morrisons, the criteria. These benefits included maximise efficiencies in the proved to be very successful in
UK’s fourth largest improved picking accuracy, supply chain. Using voice to terms of the integration into a
supermarket chain, to provide greater operational efficiency remain competitive by delivering wide range of back end systems.”
one of the country’s biggest including ease of task allocation the right goods at the right time
voice directed picking and the flexibility to meet will enable Morrisons to continue Rapid ROI
installations. Morrisons’ solution, Morrison’s operational require - to be responsive to market
based on Zetes’ 3iV voice- ments, user-friendliness, the demands.” Morrisons’ voice implementation
application software and over ability to support multi-lingual is being deployed as part of an
2000 Vocollect Talkman T5 voice pickers of all levels of ability and Anton du Preez, Vocollect’s enterprise-wide IT strategy
computers, is to be developed the suitability of the system for business development manager review, which also includes a
and implemented by Zetes. freezer environments. In addition, for UK, Ireland & South Africa, migration from its legacy WMS
Once live, it will voice enable Morrisons’ management team added: “Zetes is our largest systems to the Oracle WMS.
thousands of Morrisons’ wanted to improve the quality of reseller across Europe, and Zetes will be implementing its 3iV
warehouse operators based at all real-time, business management we’ve enjoyed a relationship voice solution across Morrisons’
the retailer’s distribution centres information and enhance the that stretches back many sites running both the company’s
(DCs) throughout the UK. reporting capability for the years. Zetes already has a legacy and Oracle WMS in
Implementation, which is being legacy and Oracle WMS. strong pedigree with leading parallel. Zetes reports that its
conducted in phases, began in UK retailers such as the Co-op solution was an ideal choice
January and is scheduled for Gary Glessner, EMEA VP and and Superdrug and has a well- under such circumstances
completion by 2010. Zetes will managing director for Vocollect, established reputation for because it enables Morrisons
also provide full on-site hardware remarked on the importance of project management and to benefit from the rapid ROI
and software support through the Morrisons deal; both in terms systems integration. From a achieved through switching to
Zetes’ care support and of its overall size and significance voice-application business voice picking whilst its strategic
maintenance, which includes during these challenging process perspective – dialogue, IT transformation programme
service delivery management. economic times: “This deployment management reporting, etc. – continues. The Zetes 3iV solution
delivers complementary business
Prior to securing the final logic optimised to enhance
contract, Zetes successfully the voice functionality of the
completed a three-month pilot WMS while avoiding costly
project to prove the business and unnecessary duplication
case of their voice system at of WMS functionality.
Morrisons’ Corby Freezer DC.
This location has subsequently “We are currently installing
become the first of Morrisons’ warehouse execution software
sites to go live with the voice- that sits in between the voice
directed picking installation. picking terminal and Morrisons’
legacy WMS and its Oracle
Immediate improvements WMS,” explained James Hannay,
Zetes’ managing director for the
During the pilot phase Zetes UK and Ireland. “This will allow
implemented a voice picking
Morrisons’ voice implementation is being deployed as
us to seamlessly switch over
solution in conjunction with 20
part of an enterprise-wide IT strategy review, which also
from the legacy system to Oracle
Vocollect Talkman wearable
includes a migration from its legacy WMS systems to the
as Oracle is fully implemented
voice computers and headsets, Oracle WMS. at each site.” circlesolid
38
MANUFACTURING
&LOGISTICSIT March 2009
www.logisticsit.com
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