VOICE
Interview
technology
in order for it to be effectively diverse the users’ nationalities
filtered out.” Glessner adds that really are. Our own Voice-
there is also the importance of directed system offers the ability
Gary Glessner:
the ergonomics of the mobile for the end user to select one of
On the whole,
computer to consider, in the form around 25 different languages
workers are most
of a belt-worn device, as well that are text-to-speech driven,
comfortable listening
as long battery life to ensure and each user has the ability
to a particular
the user can get through a full to further customise this from
language in terms
working shift without any need the standpoint of controlling
of the commands
to replace batteries. its volume, its pitch, whether
they receive;
it’s a male or female-sounded
Linguistic flexibility
directing them to an
voice and even the speed of
aisle or slot, asking
the voice.”
them to respond
Then there are issues related to
with a check digit
linguistic flexibility. “What we find Glessner added that the
or providing them
is that, on the whole, workers are Vocollect system features a
with pick quantity
most comfortable listening to a speaker-dependent recogniser
information.
particular language in terms of as opposed to being speaker
the commands they receive; independent. “Speaker each picker train the vocabulary particular word we find that it is
directing them to an aisle or independent systems are the words, it then builds a voice very common that while they may
slot, asking them to respond kinds often used by airline call template specifically for that be listening in one language they
with a check digit or providing centres, for example; these user. One of the key benefits of like to respond in their native
them with pick quantity systems have to determine how this, apart from the fact that it’s language. So this is where they
information,” said Glessner. most people speak, for example, so much more accurate in high- can train the word ‘one’ as ‘uno’,
“However, most warehouses the number ‘one’,” he said. noise environments, is that it for example. Basically, this helps
have units that speak one or “Our system is different, being deals with the multiplicity of the user to feel more comfortable
maybe two languages to the speaker dependent. The user languages, accents and dialects. in responding and interacting
workforce, regardless of how spends 15 or 20 minutes having When workers are told to train a with the system.” circlesolid
We speak
your language
Our voice-directed products speak daily to hundreds
of thousands of workers, in countries right across
the world, each in their own language.
Vocollect Voice: improving the work environment by
making tasks easier, safer and faster to accomplish.
A great result in any language.
vocollect.com
www.logisticsit.com
MANUFACTURING
March 2009 &LOGISTICSIT
37
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