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ttglive.com
mystery shopper knowledge
This week’s contenders: high street v internet
Thomson Ramsay World Travel Taber Holidays Mighty Fine
Unit 16, Upper Level, Overgate Centre 14 Crichton Street Taberhols.co.uk Mightyfinecompany.com
The branch was The office was The company This website
attractive and spartan and website was illustrated
the consultant unattractive. colourful and different
was friendly and However, the attractive, but it holiday types
made good eye consultant was was necessary to with large
contact. They were keen to professional. Having call a representative to book. bright pictures. Navigation
find the right holiday and established my needs, they They asked a good amount of was easy. I entered Finland,
ensure my involvement in tried to keep me involved in questions and then suggested Northern Lights and November
locating it by asking lots of the sales process, despite the a spa resort situated in an in search boxes – which gave
questions about my require- remainder of the booking “ideal” spot to view the three possibilities. However,
ments. However, they did involving them on the phone Northern Lights. However, it was necessary to contact a
question whether Finland was to the tour operator. November I was advised that prices consultant to book. They were
in Europe! Unfortunately they prices were not available but would be unavailable for professional but only had four
were unable to offer five I was given last year’s as an several weeks. They instead nights. Extras included a husky
nights in November, offering example, and this was well quoted last year, which came sleigh ride and snowmobile
seven nights in December within budget. Suggested within my budget, and I was safari. Prices could not be
instead. This came easily excursions included husky assured there would be little confirmed but estimates, near
within budget and included sleigh rides and snow mobiles, change. No extras were to my budget, were provided.
insurance. although prices weren’t given. mentioned. Actual quotes could be emailed.
✔First impressions ✘ First impressions ✔First impressions ✔First impressions
✔Sales process ✔Sales process ✔Sales process ✔Sales process
✘ Product match ✔Product match ✔Product match ✘ Product match
✘ Incentive to book ✔Incentive to book ✘ Incentive to book ✘ Incentive to book
This week’s winner: Ramsay World Travel
Thomson was the only agent that could provide a price on the day, although
next
the holiday was for longer than required, and in December. Taberhols.co.uk
week
had a nice website but the package was a night short, and there was no price.
Mightyfinecompany.com offered a dedicated Northern Lights package,
but it was for four nights and prices were among the most expensive. While
Mystery Shopper goes
The professionalism
demonstrated by
Ramsay World Travel could not confirm prices, the quote was below budget.
to East Anglia
Mark Badzmirowski
swung the vote of
Mark suggested five nights at the Harriniva Hotel in Finland with Scantours,
the mystery shopper flying from Glasgow via Gatwick in November, at an estimated £1,580.
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