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knowledge
ttglive.com
Mystery Shopper
from Dundee
The mystery shopper visited two agencies in Dundee on a Friday afternoon.
They then selected two websites following a Yahoo! search for “Northern
Lights holidays Finland”
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This week’s challenge: The mystery shopper asked for a
e
ntion Bur
o
n
v
five-night break for two adults wanting to see the Northern
ourist & C
y
T Lights, travelling in November 2009.
Helsinki Cit
CHALLENGE AT A GLANCE.
Who: Budget: £2,000 Where: Finland
Seal the deal with these tips from Training for Travel
Festive fun: At Christmas, Chocoholics: For those with a Dog lovers: A husky safari is a Tie the knot: Couples planning
For more training tips
Santa Claus Village in Lapland is sweet-tooth, suggest a visit to the great excursion and will boost an alternative-style wedding
and courses, go to
a must-do for families. It’s pricey Fazer chocolate factory in Van- your commission. Inghams takes should consider the Kemi Snow
so advise clients to budget: a taa. The 90-minute tour, which clients on a 2km husky-drawn Castle with its 20-metre high
trainingfortravel.com
Coke costs £4, meeting Santa is includes chocolate making sleigh in Levi, with coffee in towers. Within the walls are a
or
£25, and photo an extra £25. demos and tastings, is free. front of a roaring fire to end. restaurant, bar and chapel.
ttglive.com/knowledge
TTG has teamed up with React Surveys to simulate a realistic booking process each week – that means a mystery shopper looking for the
best deal from agents and operators on the high street, online, on TV or in newspapers. The Mystery Shopper research is carried out on behalf
of TTG by React Surveys, and no further details or information can be disclosed. Researchers take into consideration first impression, sales
process, product and budget match and extras offered before giving an unbiased opinion of which channel/company they would have booked
with on that occasion. We do not claim that the winner is the best in an area or specialist sector, as we may report on competing travel firms in the future. Please note TRAINING FOR TRAVEL
that the aim of Mystery Shopper is not to criticise individual agents or companies, but to promote good sales technique for the benefit of all in the travel trade. group ltd
Is this the perfect holiday location?
The famous beaches and endless sunshine may tempt your customers to visit St Petes and
Clearwater in Florida but the wealth of attractions will be hard to resist…
‡ A short hop to Orlando
‡ More than 50 golf courses
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‡ A whole host of outdoor activities
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‡ Sparkling nightlife
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‡ Watersports galore
Ïsaving £46 per person!
vhols4agents.com
Terms and Conditions: Price is per person based on 2 adults travelling and sharing a standard room at Holiday Inn Sunspree Resort for 7 nights, room only.
Departing on 25 Apr ‘09 from LGW. Other dates and prices are available. Saving of £46 based on brochure price for the same departure period. Includes
return flights on our lowest economy fare. Price includes fuel surcharge, taxes - these are subject to change Price is valid for bookings up to 13 Mar ’09. Full
Virgin Holidays terms and conditions apply. Please see see the applicable Virgin Holidays brochure for full details.Virgin Holidays brochure for full details.
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