p34-35 Letters mar6 4/3/09 11:21 Page 35
ttglive.com
letters
Thomson response: Jetset salutes agent for taking Abta should take action over
online pricing policies operator off-sale operators and web prices
Thomson is committed to supporting agents. As a tour operator and seat-only specialist I agree with Mark Rose’s letter (TTG February
It has always been our policy to offer the retail which never undercuts agents with online 27). What is Abta doing about web prices? I
trade competitive prices which are consistent offers, Jetset applauds the stance taken by thought Abta stood for Association of British
across third-party agents as well as our own World Market Travel in Bath by taking an Travel Agents.
retail network. Online pricing is generally offending operator off-sale (TTG February 20). If I shop at Tesco online, the price isn’t
different to high street pricing and this has As operators cut prices and corners in order cheaper than if I shop in-store, so why are
been the case for many years. However, there to survive, this should not be at the expense holidays? We are on the high street to offer
are many reasons that customers book with a of hardworking agents who deserve to be quality service and advice, not as unpaid
high street agent, price of course is one of supported rather than hung out to dry. brochure distribution for web bookings.
them, but as always the provision of excellent It always amazes me that many agents
customer service remains key to securing sales. continue to support operators which undercut Linda Johnson, assistant manager,
them online. Doubtless more independently The Co-operative Travel, Ulverston
Nick Longman, distribution director, Tui Travel thinking agents will follow the lead set by
World Market Travel.
Will Ryanair charge for
What do you think?
May I assure agents that Jetset acts purely
oxygen and using slides? as a wholesaler and tour operator. Our online The deadline for letters is 10am on Tuesday.
Having read Ryanair is considering charging presence is limited to indicating products We need your name, job title and company
customers to use the toilets, what’s next! available at gross selling prices, and even address. These will be withheld on request.
Will it start considering charging customers recommends and lists our appointed agents. Priority is given to letters sent exclusively
if they have to use the oxygen mask and We are committed to agents, and our single to TTG. Please limit letters to 250 words
emergency evacuation slides? Or will the retail shop gets exactly the same rates as any maximum. We reserve the right to edit.
cabin crew have to start asking for tips from other agent. This is a year when independent Email:
ttgletters@ttglive.com
customers to pay their wages? agents must back independent operators. Fax: 020 7921 8033
Blog: Or why not have your say online?
Neil Wainwright-Farrar, training officer, John Bond Write a blog at
yourspace-ttglive.com
The Co-operative Travel, Manchester chairman, Jetset Holidays
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12013 Qantas Half Page TTG.indd 1 27/02/2009 16:14:12
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