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ttglive.com
on the road knowledge
materials available to them to help with Do you see the relationship between
up-selling opportunities. suppliers and agents changing?
Regular training and product updates on I see these relationships continuing to
key destinations also remind them of the strengthen in the future. As a trade-only
expertise of our destination-specialist business, agents are integral to everything
reservations teams who can support their we do. A tougher trading climate means
sales efforts by answering very specific that each party will need the commitment,
client queries. loyalty and partnership of the other. I see
both suppliers and agents being more
How have you changed the way you deal flexible and innovative, with new ways to
with agents over the past three years? grow their respective businesses.
I work more closely with independent
agents, ensuring they know how they are What do you know about the job now
doing year-on-year to that you wish you had
Prickly cust
omer: Sar
ah-Jane’s gar
den is full o
f model hedgehogs
track performance and known when you
spot new opportunities. I started? What do you miss most about home
also provide additional I would definitely have when you are away?
training about bought a sat-nav sooner! Watching repeats of Gavin and Stacey.
destinations they are less
familiar with and set What has been your If you lost everything tomorrow,
incentives. I make sure most embarrassing ex- would you stay in travel?
I don’t leave the home- perience on the road? Of course! I’ve been in travel since I was
workers out of this Getting stuck in the loo 16 and I wouldn’t leave it.
equation either and at a posh function last
invite them to work- year and having to get a Tell us one thing no one in travel
shops and conferences, or friendly travel agent to knows about you.
phone-manage them if Route master: Sarah-Jane find someone from main- My garden is filled with ornamental
that’s their preference. wishes she had bought a sat-nav earlier tenance to get me out! hedgehogs.
Book your accommodation &
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1. Save money 5% discount built in to transfer price
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3. Increase service 1 supplier, uniformed overseas staff,
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06.03.2009 41
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