MYSTERY SHOPPER WIN MY BOOKING
BEDFORD
WANTED: A couple want a relaxing week on a Greek island. They’d like to stay in an authentic resort, to have breakfast included and to go on a boat trip. BUDGET: £4,000
WINNING AGENT
TRAVEL ADVISOR MO ALEXANDER
Thomson HARPUR STREET
I was acknowledged immediately when I entered the shop. The agent was very friendly, enthusiastic and patient. I was
recommended an all-inclusive stay at the Kolymbia hotel in Rhodes, flying with Thomson Airways, and quoted a total
‘
I’ve been with Thomson Bedford for only four weeks, and already
feel it’s a fantastic company to work for. I’ve always wanted to work in the travel industry and was thrilled when I got the opportunity. I love making people’s dream holidays come true and giving that extra-special service to all my customers.”
VERDICT
All of the agents were eager and worked hard to find suitable options, but the winner’s recommendation best met my request.
price of £2,586 for both of us. This was an ideal match. The agent also upgraded the room to include a swim-up pool. I
was impressed by the service given by this agent, who was a trainee and who wrote down my needs and conferred with her manager. Although my enquiry was not followed up and I thought the inside of the shop was unattractive,
overall this was an excellent experience and I would not hesitate to recommend the store to friends and family.
89% THIS WEEK’S WINNER
73% SCORING SYSTEM
50% Advice and product knowledge
25% Customer service
15% External/internal appearance
10% Overall experience
TIME OUT
Any agency that keeps Mystery Shopper waiting without acknowledgement for 10 minutes will fail to score!
Thomas Cook BEDFORD ROAD
I was not acknowledged for two
minutes, but the agent was friendly and enthusiastic. I was offered a half-board stay at the Lindos Memories hotel in Rhodes, flying with Thomas Cook Airlines, for £1,822. I didn’t feel this property met my requirements; it seemed Cook did not have the
products to fulfil them. I wasn’t asked my budget either. However the agent did point out optional extras.
69% The
Co-operative Travel HARPUR STREET
I was acknowledged immediately by a friendly, enthusiastic and very patient agent. I was quoted £2,753 for a B&B stay at the Petit Palace in Santorini, flying with easyJet. The agent made a good effort to research boat-trip
options but didn’t seem able to find out what was available. The consultant’s
knowledge of the destination appeared limited. I left feeling I would have to go home and research the resort online.
54
travelweekly.co.uk 21 January 2016
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