Park Safety parkworld-online.com


Stefan Ka


Kasper, TÜV- ,


park industry could certainly be more proactive in highlighting its high levels of safety


Brian Ondrey


V- Süd – The fairground and amusement els of safety


TÜV Sud at Heide Park y..Public perception of the


industry is generally dominated by incidents and accidents, even if they play only a minor role compared to the overall numbers of passengers who safely enjoy rides. ey, Iy,, Irivne O


e Ondrey Engineering – There is great


effort by the industry to communicate its stellar safety record, but I would suggest further education on the technological aspects of attractions would be useful for front line team members and management, but especially for public relations staff. We still hear the term “computer glitch” being used by those speaking to the media, which can make it appear that the ride functioning as programmed suffered a malfunction. Getting as many people on board to spread the good news on park safety is important. This includes coaster enthusiasts, who now have the perfect platform to do so over social media. When we speak to these groups, we encourage them to emphasise the safety of park attractions, using statistics given by industry professionals.


We


Why do you believe some ride breakdowns – even minor incidents with no injuries – still make the news? SK – Visitors to fairgro


K rounds and amusement parks


expect to have fun – not to be put into danger of that fun involves thrills and excitement that are completely free from actual risks. If an incident occurs, it throws the expectations of the visitors into sharp contrast. This is probably the main reason why the media are quick to pick up on even minor incidents and inject added drama into their reporting. To


r.. PartPa eisu Te omobile incident on a highway y.. You will have a back


ill h b k-up that is mile long and when you finally get to where the problem is, you see a vehicle on the shoulder that is broken down, but everyone wants to slow down and look before they proceed. It is just human nature which makes it newsworthy to the media. BA – The problem has i


s intensified, sadly y,, in recent years.


A couple of years ago we identified a widespread need for centralising and simplifying task


ee Still usingp Pa g a clipboard and pe p n to complete p


your daily checklist? The Danish company P ark Check (parkcheck.com) offers an alternative in the form of an app, with all the convenience you’d associate with such a mobile solution


40


management in the attraction industry,” explains Jens Hol Holm-Møller, Pr, ark Check co -founder and director . “A l A lot of our clients were still completing checklists on paper and keeping track of crucial tasks verbally without proper documentation. It wasn ’t difficult to see that a digital and firmly structured solution was required, so we decided to do something about it, and we have come up with a product that is really startitar ng to attract attention.” Alre


with ee eq


d


Already in use at around 15 European facilities, the cloud-based system allows park technicians to send vital information which enables managers to monitor progress real-time. If a particular ride needs critical attention, staff members have a number of features at their disposal. Advanced checklists, photos and other media becomes


Maintenance management goes mobile “A c


M invaluable in supervising the maintenance.


Because everyone is feeding into a central system in a structured way, the output data offers a total overview . Ultimately, the system makes maintenance and easier and provides parks with a hands -on approach to optimising resources and saving time and money . “P ark Check will be saving us a lot of resources,” predicts Niels Jørgen Jensen, general manager at Fårup Sommerland, Denmark. “The historic data that can be tracked on each unit in the park informs us about previous solutions, and lets us monitor exactly what is repaired and how frequently it is done.” Already six new parks have come on board and added Park Check to their maintenance programme for 2015, including Tusend ryd in Norway a German park Fort Fun. Further new contracts are expected over the course of the year.


dfryd if Norway and the V isitors


The public has an impression that any ride stoppage equals a “breakdown”. Guests immediately perceive danger They arer... They are not aware th


system performing as programmed and expected, in the vast majority of cases, to e


ot aware that this is the control ensure safety


y..With the


advent of social media and guests having immediate access to video and photo functions on their mobile phones, that simple stop on the lift as the ride performs as it is supposed to now becomes a major media event very quickly Making


y... Making the gene eral public aware while


Tony Rossi, International Rides Management/LeisureTech Service – I believe this is a situation that is unavoidable. Compare it to an auto Yo


visiting a park that a ride may occasionally stop on the lift or discontinue motion in a place other than the load or unload position as part of normal, safe operation could go a long way in preventing media attention over absolutely safe situations.


F ind out more about our interviewees’ companies and the services they can provide to your park or


irmpri.com auxelrides.com attraction as follows:


irvineondrey.com tuev-sued.de


y.


to amusement parks expect to ha v e fun – not to be put int o danger . If an incident occurs, it


thro ws the expectations


xpectations of the visitor into sharp


contras t. This is probably the main reason


why the media ar e quick t o pick up on e ven minor incidents Stefan Kasper,


TÜV Süd


MARCH 2015


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