Private Care
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Aspen Healthcare
offer unique patient services. These include a concierge service provided by International Patient Coordinators, who may assist the prospective patient with anything from arranging travel to and from the hospital, to navigating the healthcare services they require. These dedicated Patient Coordinators not only speak the relevant language, or have access to interpreting services, but are also familiar with the system, the consultants and nurses and any cultural considerations that may need to be taken to ensure a smooth and stress-free stay. International patients are offered the option of a return trip for a follow-up consultation, or of having their UK-based consultant liaise and communicate with their medical team in their home country, ensuring consistent and continuous care regardless of location. Another important factor for patients choosing
to go abroad for care also inevitably involves cost. Patients from abroad seeking treatment in London, or the rest of the UK, have the choice of using international medical insurance to fund their stay, or to pay for it themselves. Despite a recent investment of over £40 million into cutting edge technology and facilities, Aspen Healthcare balances the patient expectations of receiving high quality care with that of affordable cost. Another factor drawing medical tourists to London
effective outcomes, under stringent guidelines of clinical safety. Aspen Healthcare operates within a robust quality governance framework, and Patient Reported Outcomes (PROMS) include Aspen Healthcare facilities in the Top 25 Hospitals nationally across the UK (including NHS facilities) when it comes to ‘health gain scores’ in relation to hip and knee replacements. For many patients, a stay in hospital might also raise concerns about risks of contracting an additional condition, but in 2013 Aspen Healthcare reported a grand total of zero hospital acquired infections.
Patient concierge service While the concepts of quality and comprehensive healthcare are undoubtedly vital to any patient, the importance of good service for medical tourists cannot be underestimated. As well as world-class medical facilities, Aspen Healthcare private hospitals also
is the prevalence of groundbreaking techniques and the number of consultants pioneering new technology. The commitment of the British medical community to further progress and innovation in all fields is one of the reasons why the UK is so attractive. In 2014 Cancer Centre London became the first private hospital in London to provide targeted radiotherapy with the Elekta Versa HD linear accelerator system. This system is the latest advancement in
radiotherapy technology, and is used in managing a range of cancers in the head and neck, lung, gastro-intestinal system, breast and prostate. It has the ability to continually reshape the radiation beam to the fine contours of the tumour so an extremely precise, higher dose of radiation can be delivered, reducing treatment times and preserving healthy tissue. This machine has been described by Aspen Healthcare CEO, Des Shiels, as “the cutting edge of the most recent technology in the provision of radiotherapy.” In the Aspen Healthcare Patient Satisfaction
Survey independently administered in 2013, 99.6 percent of those asked reported a high level of satisfaction with their consultants, and 98 percent reported the same level of satisfaction with the standards of nursing. Overall, 98 percent of patients would recommend Aspen Healthcare facilities to family or friends.
Further information Tel: +44(0) 208 971 8013 Email:
michelle.martin@
aspen-healthcare.co.uk – Development Director, Aspen Healthcare Email:
amit.sharma@
parkside-hospital.co.uk – International Business Manager, Parkside Hospital..
www.aspen-healthcare.co.uk
global-opportunity.co.uk Issue 01 | Global Opportunity Healthcare 2015 73
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