After success in the US market, nGage has set its sights on the UK and abroad
Digital Health nGage The information can be transferred to
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existing electronic health records, already a key issue in the UK as Health Secretary Jeremy Hunt announced that, by 2016, 80 percent of patients will be able to access their health records electronically. A practising physician, Peter Mills gave
Digital solutions to health improvement
It’s time for technology to transform the way we deliver our healthcare says Dr Peter Mills of nGage Health, who has spent 15 years creating digital health solutions
“H
ealth is the last unmodernised industry in the world,” says Dr Peter Mills. “Technology has
transformed everything else from banking to shopping, but we still do things the same way with our health: we go to the doctor, get our medication and then go away. After that, unless we go back there is no communication, no way of telling the doctor how we are feeling or what is happening, no way they can ask anything of the patient. Every other industry wants to keep their customers close, but it doesn’t happen in health.”
User-friendly patient solutions Mills’ UK-based company nGage Health has developed the nGage Health Patient Relationship Management platform, which has already proved highly successful in the USA. Online solutions allow physicians to
capture self-reported data from patients that would otherwise go unseen, combine them with existing health record data and, using a visually-rich user interface, analyse and highlight health risk issues across their entire populations.
nGage also provides user-friendly
patient solutions such as health assessment tools, smart apps and visually-engaging views of their recorded health data as well as customised, actionable next steps and recommendations from their providers. In practice, a doctor suggests the
digital solution to a patient during a check-up - or Annual Wellness visit as it is called in the USA - and after an online assessment, a care plan is drawn up. The patients can enter information about their health on their mobile phone or computer and as the data flows into the system the doctor views it on dashboards. They can break the data down into specific groups, such as patients suffering from asthma or diabetes, and even send messages to them. ‘My vision is for a physician to get up
in the morning and check the information that has come through to see what has changed, in the same way someone might look at their stocks and shares in a newspaper to see what has gone up and what down,” says Peter Mills. Despite a little resistance to the
scheme, the platform has gone down very well with patients, particularly the new wearable devices. “Most people who use technology in their day-to-day lives in other ways are happy augmenting face-to-face relationships with this technology,” he claims.
global-opportunity.co.uk
up full-time medicine in 2000. Unlike many of his peers who saw technology as a threat, he became fascinated with it and its potential to change the face of healthcare. “Fast forward 15 years I think we are almost there,” he says. “I was one of the founding members
of a company called Vielife in 2000, combining health and technology into a solution focused on the needs of employers. Although the company had some success in the UK, it became obvious that the bigger market was in the USA, and we built up a business that was acquired by Cigna in 2007.” It was after this, while working for a small start- up in Minneapolis, that Mills identified opportunities in the healthcare provider marketplace that lead to the birth of nGage.
Value-based healthcare Formed in 2012, nGage saw how healthcare delivery is changing in the USA, to one where care providers are now being tasked with working within a certain budget and achieving certain pre- defined outcomes with patients. nGage’s success in the USA does not mean it has turned its back on the UK, but the situation here is different. “The NHS is a single provider with one payer, although the increasing emphasis on value-based healthcare will enable us to do more work here,” says Mills. “There are lots of opportunities in the
USA, especially in healthcare,” he says, adding that being from the UK is an advantage to doing business there as many Americans have a positive attitude to the British. In the future the company is also
keen to work with developing healthcare systems in countries such as India and China, as well as the Middle East. “We want to bring technology solutions to the healthcare economies in these countries, understand what their needs are and hopefully avoid some of the pitfalls the established healthcare systems have encountered.”
Further information Tel: 07958 215431
info@ngagehealth.com www
ngagehealth.com
Issue 01 | Global Opportunity Healthcare 2015 115
nGage
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