Wellbeing
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FCm Travel Solutions
corporate journey can be affected by elements outside the traveller’s control. However businesses can reduce the impact on productivity by making work trips more comfortable for their employees. FCm believes the solution is to focus
on traveller needs and comfort as much as cost-saving policies. Employees don’t necessarily need to travel less – they can often travel smarter. In 2013, FCm launched its innovative
global SmartSTAY programme to give business travellers value-added extras in their accommodation, at no additional cost. This growing programme is currently available at more than 280 participating hotel properties worldwide. Every SmartSTAY property
Less travel stress, more travel smarts
The hidden costs of stressed-out travellers on businesses can be huge, says FCm Travel Solutions
T
he popular misconception about corporate travel is one of relaxed passengers sipping expensive
wines in business or first class seats, before being driven to plush hotel rooms withensuite spa baths. However the reality is more likely to
feature delayed flights, limited wi-fi and room facilities, leading to tired, frustrated and stressed-out travellers. While companies continue to prioritise travel cost efficiency, the focus is shifting to their travelling employees, and how well they work on the move.
Travel stress triggers A recent study by the Global Business Travel Association questioned corporate travellers across 10 European Countries. Their findings revealed that security, safelty and health are the prime concerns of business travellers. For example 76 percent of those questioned said it was
important to feel their employers took their safety and security seriously; 65 percent felt maintaining a healthy diet while travelling was a key concern; and 85 percent of respondents said they enjoyed business travel, but stress levels rose when their trips were fraught with problems including delays, long layovers and travel outside regular business hours. When business travellers arrive at their
destination, they view their hotel room as a place where they can refresh, revitalise and regroup. However accommodation can create its own types of frustration. FCm Travel Solutions has identified
that common sources of accommodation stress include highcost internet connection, noisy rooms, limited room facilities, late checkout policies, dining costs and car and valet parking. All of this, combined with airport queues and hotel booking mistakes, can lead to a productivity ‘downtime’ that adds a hidden cost to business travel.
Reducing travel stress Obviously it is impossible to eliminate travel stress completely, as every
126 Global Opportunity Healthcare 2015 | Issue 01
offers guests a minimum of three complimentary value-added services, one of which is available exclusively to FCm clients. Ranging from free room upgrades to wi-fi, breakfast, car parking and late checkout, the services are available year-round and benefit guests with greater comfort and convenience. SmartSTAY delivers multi-level benefits
by giving travellers more in their hotel stay without impacting employers’ travel budgets. It not only helps reduce costs by
relieving traveller stress and supporting productivity, but also provides savings for companies. SmartSTAY helps companies optimise their travellers’ well-being while staying focused on their travel policy and savings. It helps take the stress out of business travel for employees, and gives employers peace of mind that their people are travelling comfortably and productively. FCm Travel Solutions is the global,
sophisticated corporate travel management division of the Flight Centre Travel Group. With over 30 years’ experience and a presence in 90 countries, FCm delivers the benefits of a global company with the intimacy of a local business. FCm has been named the World’s
Leading travel management company for the past four years and was awarded Account Management team of the Year in the UK in 2014. In addition, FCm was shortlisted as a finalist for the Customer Focus Award at the UK National Business Awards
Further information
www.uk.fcm.travel
global-opportunity.co.uk
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FCm Travel Solutions
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