EDITOR’S COMMENTS
NEWS Hot Stories
04 – EasyJet Holidays aims to be Europe’s number three; NWIC licence suspended; Cook opens 11 cruise stores; revamp for Disneyland Paris; agents urged to sell ‘expertise’
News Digest
08 – Virgin to axe Little Red; Lacey joins easyHotel; Morocco jails gay Brit; Holiday Taxis recruits Baker; BA in KidZania; Abta seeks Atol delay
Special Reports
10 – Wendy Wu Tours expansion 18 – Connections Luxury report
Travel Network Conference 13 – Agents are told ‘You’re back’: report from TTNG 2014 in Croatia
NEWS YOU CAN USE
Product News 21 – Taxicode open for agent sales
Operator News
22 – Grand UK adds 50 tours 23 – Railtrack seeks trade partners 24 – Le Boat steers for agents
Cruise News
26 – Norwegian Escape casino 28 – MSC unveils trade website 30 – American Cruise joins Clia
Aviation News 33 – MAG offers £10,000 top prize
Mystery Shopper 48 – Cardiff agents set Cuba test
DESTINATIONS Cruise
51 – Expedition and adventure trips 55 – Five of best: Caribbean cruises 59 – Mekong magic with APT 62 – Going gourmet with Celebrity
Europe
67 – Dubrovnik and Dalmatia coast 73 – Christmas markets three ways JOBS AND CLASSIFIED
77 – Vacancies and business services TRAVELWEEKLY BUSINESS
News
84 – Tui Travel and easyJet trading 85 – NDC warning; Comtec buyout 86 – Monarch restructure ‘on track’
Cover photo: At the TTNG conference in Croatia, from left: (back row) Katrina Hammond, Katrina Hammond Villas; Claire Body, ITE; Gary Lewis, TTNG; Catherine Gallagher, Handpicked Hotels; (front) Rob Kenton, Triangle Travel; Harry Hastings, Ocean Holidays. Photo: Steve Dunlop
ALL ABOUT YOU
Letters 35 – BA; Ward; Blackpool; Kenya
Comment 38 – Gary Lewis: ‘Obsession is good’
All For You 40 – Win a self-drive Le Boat cruise
Readers’ Lives 42 – Paul Smith, Quartz Travel
LUCY Editor-in-chief HUXLEY
Good leaders sell their vision to staff
W
e held a dinner this week with new Flybe chief executive Saad Hammad as guest speaker. He talked about the
‘Purple Way of Life’, a new company culture to retrain and inspire all employees as the airline comes out of its difficult turnaround and moves into profitable growth. It was a passionate speech by the architect of the new vision – and bringing everyone in the company along with him on the journey seems to be yielding results. Saad’s views echoed those of Carolyn McCall, chief executive
of his former employer easyJet, who was guest speaker at a Travel Weekly Business Lunch last week, and of Barrhead Travel managing director Jacqueline Dobson, who I met in Glasgow. Carolyn talked repeatedly about her people and about getting their buy-in and support to create the right culture for growth, while Jacqueline discussed the apprentices she’s taking on as the company seeks to create and develop its culture right from the outset when staff join.
It appears that the creation of a common culture isn’t
restricted to individual businesses either. As the enthusiasm of the attendees at the packed-out business sessions at this week’s The Travel Network Group conference demonstrates, consortia can also get everyone singing from the same hymn sheet and pulling together if their leaders convince them to share a common goal. Of course, you’ve got to have the actions to back up the words. But if you’re truly committed, then taking the time to define and communicate your company’s culture can clearly pay dividends.
lucy.huxley@
travelweekly.co.uk WHAT LUCY DID THISWEEK 1
2 3
Visited Glasgow for a night out with Travel 2 and a tour of Barrhead Travel’s new luxury store.
Hosted our first Travel Weekly Business Lunch with impressive easyJet CEO Carolyn McCall as speaker.
Attended an Abta LifeLine charity dinner and helped present its first Bursary Award, in partnership with Travel Weekly and in memory of Colin Heal.
9 October 2014 —
travelweekly.co.uk • 3
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