THE CRM REVI EW
GUIDE
Using mobile devices to stay connected to the office is not a new phenomenon, but workers have been limited in just how much they can do via phone or tablet. Microsoft Dynamics CRM is built for the Windows 8 environment (PCs and tablets), but the CRM mobile experience is also available for the iPad/iPhone and Android devices.
For a salesperson spending more time with customers than in the office, this is critical. They can track leads and relationships, and drill down into the information to see where the critical opportunities are. And if they move a deal forward, it can be reported in the mobile app. Then back at the office, updates are reflected for the rest of the team.
The rapid pace of change is creating new challenges as well as opportunities for businesses worldwide. Microsoft is focused on creating a family of devices and services for individuals and businesses that empower people at home, at work and on the go. Microsoft Dynamics plays a pivotal role in making Microsoft’s transformation to a devices and services company real for businesses of all sizes. Microsoft’s vision for Microsoft Dynamics CRM means delivering apps that people can count on to enable them to proactively discover insights that result in differentiated customer interactions.
First and foremost, the solution helps businesses deliver amazing customer experiences. Everything begins with the customer and what they want to do, and achieve, and delivering that seamlessly across their preferred channel such as the Web, phone, tablet or social media.
It’s a seamless experience from device to device. In using Dynamics CRM, the biggest productivity gain for customer facing employees comes from seamless integration between Dynamics CRM and other Microsoft services - O365, Lync, Sharepoint and Yammer. So people can use the tools they are accustomed to regardless of device, for example, associating emails in Outlook with contacts, leads, opportunities and cases without needing to switch applications – so that there is no additional work associated with keeping information in the CRM system up to date.
In February 2014, Microsoft unveiled a new comprehensive set of marketing, customer care and social listening capabilities that will help Microsoft Dynamics CRM customers match their customers to the right products and services, engage with them in the right way, at the right time, and nurture their relationships. These new capabilities will help businesses be smart marketers, deliver personalised customer care and enable social for everyone.
business sector. Location Extreme has implemented and supported GoldMine solutions in Western Europe and the UK for clients such as Peugeot, Citroën, as well as various medical, finance, service, insurance and manufacturing companies – from three users to hundreds.
With GoldMine, all of the information you need to do business is at your fingertips. The seamless integration of the contact manager, email, sales and opportunity management, reporting and scheduling ensures that you and your team are prepared when dealing with customers. GoldMine Mobile provides field service staff with instant access to customer, case and service activities. In an increasingly competitive environment, it’s key to create meaningful, timely and relevant interactions with your customers. GoldMine Mobile allows your employees to take their customers with them wherever they go. GoldMine 2014 supports your team with mobile clients across a broad range of platforms.
When you host your GoldMine in the Cloud with Location Extreme, you can pay monthly, making it an affordable solution for smaller businesses. In addition, customers get access to our friendly support specialists, no matter the size of their business. Our helpdesk will train and coach you in your day-to-day GoldMine activities.
FrontRange, the manufacturers of GoldMine CRM, have been developing CRM since the early 1980s, and continue to bring out new features to enhance the user’s experience. Hosting GoldMine in the Cloud is a recent innovation by Oxford-based experts, Location Extreme, who have over 30 years combined CRM experience. GoldMine boasts 1.7 million users, helping businesses manage over 1 billion contacts around the globe.
There are many things that make GoldMine a great choice, including that it is ready-to-use but can be easily customised to suit every
Call Location Extreme on 0844 445 7040 to get your GoldMine today.
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