performance management
ICT Customer engagement and education
Engaging with customers and excellence in quality of service is at the heart of what we do. Deployment of our solutions to our clients goes beyond mere delivery of a package. It is important to us to ensure the customers become ensconced within our installed solution so they can make the most of their investment.
Our alignment to our customers’ needs is further demonstrated with the launch VirtualWisdom4’s new web-based user interface which allows every team member to take action based on the same definitive insights, dynamically tapping into the right information at the right time. Our new Virtual Instruments University provides various learning options to increase time-to-knowledge allowing you to gain competitive advantage with tangible results.
We know that our customers want to get moving as quickly as possible, so we have tailored our QuickStart Services package to meet this requirement, while maintaining a high standard of service. The QuickStart package includes the complete installation of our product set at the customer environment, configuration of application dashboards, alarms and thresholds. We ensure that the client fully understands the product and take the time to transfer our knowledge
to the relevant team, making the QuickStart package a convenient way of deploying our solutions in a short amount of time.
The QuickStart package is somewhat different to our Critical Infrastructure Audit. The audit is aimed at customer environments which do not have our platform installed, but where clients would like to benefit from capabilities of the Virtual Instruments solution and the value it brings. It is delivered through a portable assessment kit that contains Virtual Instruments’ complete solution.
This is shipped to the customer and installed by the Services team in order to monitor and gather data from the IT environment over a specific timeframe. Based on the gathered information, the Virtual Instruments Services team then produces a detailed analysis in which performance metrics and statistics are pulled out.
From timing to quality of service, there is a great deal to consider in our sector. Indeed, Virtual Instruments’ products and services, from QuickStart to the critical infrastructure audit, are all about improving efficiency and we carry this ethic throughout our business to ultimately help our customers achieve peak performance in carrying out their own business goals.
Summer 2014 I
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