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editor’s note An industry snapshot
I’m particularly pleased to bring you this summer issue of DCS Europe, as the content provides a very neat, and informative, snapshot of the present industry buzz topics and, in so doing, provide plenty of food for thought and, I hope, action.
Our lead article, on customer service, recognises that, as we enter the era of Cloud and Managed Services, it may no longer be the technology solution that provides vendors/suppliers with the edge, but how they deal with their customers. And, as we all know from our experiences with various financial and retail organisations, customer service means very different things to different organisations – I suspect that the IT world will be no different.
The article about how the games industry is using the Cloud is a timely reminder of one of the main attractions of this new approach to IT – fast, flexible compute resources available as and when required, and at a budget to suit. Furthermore, as an industry observer, I’m fascinated to see how all the Tier 1 IT suppliers are jockeying for position in the Cloud space and IBM/ Softlayer seems to me to be right at the forefront in terms of openly embracing the opportunities that Cloud provides.
And the interview with Zycko’s David Galton-Fenzi demonstrates that the Channel is not only alive and well, but thriving in the Cloud era – something that was less than certain a couple of years ago.
Phil Alsop Editor
contents
Data Centre Alliance - Monthly Journal 16 DCA Review 16 Certification Launch 17 Do you really have Resilient Cooling? 19 Improved Resilience Through Reduced Complexity and Increased Training
20 What makes a data centre stand out from the crowd?
What’s Hot 04 World news 08 The analyst 12 SNIA Europe update
Virtual Instruments
Facilities 28 The power (and cooling) behind Dell Solution Centres
46 If you can’t measure it... 50 Energy wastage through resistance 52 Innovation and integration: bespoke
ICT 32 Working towards a flash transformed data centre
38 The future is bright for next generation of distribution
44 Delivering peak performance through customer insight and engagement
Cloud 22 Clear communications – the key to first class customer service
30 The rise of game developers playing in the Cloud
In the Spotlight 54 Doug Rich, EMEA VP of Tintri
SanDisk 451 Research
Synapsys
Zycko Summer 2014 I
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