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FROM THE EDITOR Welcome


risk alienating their travellers. Naturally, new-fangled products and processes need to have eradicated teething problems but fortune favours the brave. Change could be implementing


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a self-booking tool, consolidating TMCs, improving supplier management, introducing virtual meetings, or using airline loyalty programmes to upgrade frequent travellers – anything that helps refresh and update your travel programme, improves traveller engagement and your company's bottom line. Autodesk is one such company that has done all of the above, with astonishing results. A 51 per cent saving on air tickets is just one of the benefi ts. Read Autodesk’s EMEA Travel Manager Dick Woehr’s story on page 6. Switching to a more futuristic solution is Agrega. Carel Aucamp, Head of Global Category Fleet and Travel, shares his reasoning for implementing gamifi cation to shape traveller behaviour in our Debate on page 24.


CONTRIBUTORS


mbracing change can be challenging but if travel managers don’t, then they


The Holy Grail is an end-to-end solution but it’s tantalisingly out of reach, for the moment. In the here and now though are many new products and processes that bring other benefi ts for travellers and managers. See page 25 to see what's out there. Low-cost carriers are becoming an increasing feature in managed travel programmes as they woo the corporate community, testifi ed by the success of easyJet. We take a look at these airlines on page 30, while the new-style airline retailing standard, NDC, is picked over on page 26 and again on page 14 as one of the aviation themes in TBTC'14. Air fares are the subject of our


feature on buying strategies on page 16, an area which is getting ever more complex. Simpler and more innovative solutions are out there now for


July/August 2014


car rental and we detail how buyer Greg Dungan of the London Probation Trust saved £5,000 a month on page 52. Many of these areas of spend


were debated at The Business Travel Conference in June and our review of the event acts as a benchmark of where buyers are in this ever-changing industry. See pages 14-15 for the lowdown on this popular event. Next up? The TBTM Christmas


Party, Tuesday 9th December. Don't miss it!


Gillian Upton Editor


PUBLISHER: David Clare david.clare@thebusinesstravelmag.com EDITOR: Gillian Upton gillian.upton@thebusinesstravelmag.com DEPUTY EDITOR: Andy Hoskins andy.hoskins@thebusinesstravelmag.com JOURNALISTS: Steve Hartridge, Julie Baxter, Laura Gelder • CREATIVE DIRECTOR: Matt Bonner • ART DIRECTOR: Dan Franklin • SENIOR DESIGNER: Tina-Lee McDougall • JUNIOR DESIGNER: Louisa Horton • PRODUCTION MANAGER: Clare Hunter • PRODUCTION CONTROLLER: Steve Hunter SUBSCRIPTIONS MANAGER: Cheryl Staniforth • PUBLISHING DIRECTOR & MANAGING EDITOR: Alan Orbell • MANAGING DIRECTOR Martin Steady


BETTY LOW Betty co-founded Business- travelwire, a corporate travel and communications strategy company, which publishes Public Sector Travel, a web portal for buyers. She is a trained economist.


ANDY HOSKINS Andy is Deputy Editor of TBTM and has over ten years' experience in travel journalism. He is a former winner of the Travel Trade Journalist of the Year title at the Travel Press Awards.


MARTIN FERGUSON Martin is a journalist specialising in all aspects of corporate travel and aviation. He was previously editor of Air and Business Travel News and has also worked in communications.


DINAH HATCH Dinah began specialising in travel writing some ten years ago. Today she contributes to a variety of publications including The Observer, The Times and Travel Weekly.


COLIN ELLSON Colin is a highly experienced travel journalist, specialising in the aviation sector and the Middle East. Before venturing into the travel sector, Colin was an award-winning journalist on the TV Times.


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