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JULY/AUGUST 2014 INSIDE THIS ISSUE For buyers and arrangers of business travel and meetings FEATURES


16 Buying strategies Demystifying corporate deals


30 Low-cost carriers Doing the business for corporates


52 Car rental Driving down costs on the road


54 Global hotel groups How the big ten chains are evolving


THE KNOWLEDGE


6 How to... buy travel smarter 8 Buyer perspective: green travel 10 How to... simplify and expedite visas 12 Supplier perspective: back to the future


REGULARS


21 Meet the buyer: Mike Butcher 23 Meet the booker: Linda Moll 24 The Debate: can gamification work? 25 In focus: the next steps in technology 26 The Technology: NDS in the spotlight 28 The Conversation: with Sir William Hastings 60 Sustainability: government dilemmas 70 Reality Check: hotel reviews and more 73 RFPs: meetings 74 The Final Word


THE REVIEW 54


37 Ten pages of top news stories, trends and developments, plus updates from the ITM, GTMC, ACTE and MIA


DEPARTURES


61 Meeting around... Gatwick Airport 62 On business in... Brussels 65 Focus on... India


EVENT REPORTS


14 The Business Travel Conference 18 The People Awards 48 GTMC Conference 49 ITM Conference 50 Advantage Conference


14 52 62 65


“Large organisations often feel they need to have highly technical ways of getting close to their customers, yet fail to do the basics, such as picking up the phone or


holding focus groups” So says Chris Pouney of Severnside Consulting. Read more in The Debate on page 24


25 18


COMPETITION 35 Win an overnight stay at Hartsfield Manor


THE BUSINESS TRAVEL MAGAZINE 3


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