MORE PHOTOS FROM TBTC'14...
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particular buyer Roger Peters of CapGemini’s award-winning Travel Well programme which includes rail ticket printers, electric car charging points, green parking bays, cycle racks and the promotion of local bus routes. Co-speaker Nigel Turner of CWT gave an
overview of the category, still judging it to be “in the ‘too difficult’ box but it’s changing,” he said. “Domestic rail and Eurostar is in the easy box now but the more difficult areas are what I call the glue of the trip, the taxis, limos, grey fleet and car rental. Trying to manage that is not easy.” A workshop tackling the Holy Grail of
integrating travel and payments revealed a number of success stories, but also questioned whether the time and effort involved was actually worth it. Rod Richardson, Travel Manager at The
Wellcome Trust, reiterated the message that stakeholder buy-in was crucial in his bid to achieve integration and said the biggest benefit of getting “everything in one place” was the data. Mark Collis of Foster Wheeler says the
company has made limited financial savings through its efforts but enthused about the 'soft' benefits. He also advised buyers that they need to “be passionate about doing it and ignore the naysayers.” A listen and learn workshop on IATA’s
New Distribution Capability (NDC) for airline retailing generated more questions than answers. With IATA not being able to mandate NDC's use among its 240 members, it will be up to the market to decide how successful adoption is when rolled out in 2016/7. TMCs and buyers are concerned it may result in an even more fragmented distribution landscape. The GTMC's Paul Wait cautioned that it
could mean longer transaction times and therefore higher transaction costs, while buyer Mark Cuschieri of UBS supports NDC as long as it delivers rich content “so that it will only be as good as the adoption levels”, he said. TBTC'14 ended on a
high, with a lively debate on aviation. A stellar panel of experts were drawn into questions over the Heathrow, Gatwick or Boris Island solution to the southeast’s capacity shortages, financing for any new airport, the short-haul versus long- haul requirements and the rationale for airline consolidation. The BBC's Jeremy
Vine moderated, demanding answers
runway at Heathrow, once that’s full there is no scope to build more
“ Even if you build a third ”
from Christian Schindler of Lufthansa, Paul Simmons of Flybe, Nigel Milton of
Heathrow, Richard de Cani of TfL and Dale Keller of BAR UK. While the general consensus from an audience straw poll was in favour of expansion at Heathrow Airport, one thriving Middle East carrier with no such worries – Emirates –
pointed out that “even if you build a third runway at
Heathrow, once that’s full then there is no scope to build a fourth or fifth runway.”
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THE BUSINESS TRAVEL MAGAZINE 15
Next year's event: June 16-17, 2015
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