DIGEST John Lewis
revealed a strong Christmas 2013 performance, where ‘click & collect’ sales for the five weeks to 28 December jumped 61.8% compared with 2012. On Christmas Day, mobile devices made up three quarters of total traffic, overtaking that from desktops by a considerable margin (John L
ewis breaks
bricks and clicks records, RetailTechnology.
co.uk, 2 January 2013).
WESTMORLAND GAINS EPOS MOMENTUM M
otorway services, hospitality and leisure group Westmorland is already gaining cost and
efficiency benefits from the first stage of a lean client, cloud-based BCP Accord Momentum electronic point-of-sale (EPoS) EPoS implementation in its Tebay Services retail business. Still the only family owned and run motorway
services in the UK, the company wanted to reduce hardware and infrastructure costs and maintenance and improve access to real-time information to support more effective management decisions. The new lower specification, greener tills with
solid state drives will deliver this for Westmorland. And companywide visibility of real time data is already facilitating greater centralised reporting and control and enabling more accurate, quicker
replenishment to support improved sales and profitability. Jon Lees, Westmorland retail systems manager,
stated: “It gives us the best of both worlds, allowing us to take advantage of the cost and delivery benefits of a cloud-based solution, but with the reassurance we can continue to trade in exactly the same manner whatever happens to the communications infrastructure.” Based on the success of the Tebay implementation,
Westmorland plan to roll out Accord Momentum to the rest of its retail outlets in the north, including the company’s new Gloucester Services on the M5 motorway, the north side services of which will be opening this year. The Spring 2014 R
etail T in-depth look at this project.
SCHUHSIGNSUP SHUTL FOR RAPIDDELIVERY U
K footwear retailer, schuh, recently joined a number of retailers boosting their multichannel
proposition by extending its delivery options. The retailer launched same-day and same-hour
Online
sales growth established in the run up to Christmas continued strongly on Boxing Day with an increase of more than 40% over 2012, according to an IBM Digital Analytics Benchmark report. It also noted that almost half of online sales around Christmas came via a mobile device – so much so that mobile traffic to retail sites overtook traffic from PCs for the first time ever, while sales from mobile devices reached 35.7% of all festive sales made online (E-retail Christmas trends defined, RetailTechnology.
co.uk, 6 February 2014).
06 Winter 2014
online fulfilment for customers using the Shutl delivery platform at the end of last September. The service is available around 51 UK towns and
cities, 7 days a week, for a fixed price at launch of £4.99. R
etail T hnology spoke exclusively at the time to ec
Sean McKee, head of e-commerce and customer services at schuh, about the deal. “It was the logical next step for us,” he said. “Core to our success is having a real-time view of inventory across
all of the business and one pool of stock,” he said. McKee explained that the company had already
successfully introduced ‘click & collect’ services instore, whereby customers can buy online and nominate a convenient store to collect their purchase from. “Looking at what our customers are talking about,
they’re interested in speed and certainty,” he added. The retailer is pursuing an aggressive growth
strategy, opening over 15 stores last year. And McKee said the speed of fulfilling Shutl deliveries from its store estate can support multichannel business growth because the schuh “store systems and processes are excellent”.
SPOTLIGHTREMAINS ON PCI POST BREACH I
t is now estimated that data breaches at leading US retailers including Target and Neiman Marcus
revealed at the end of last year have resulted in up to 110 million people having credit card or personal details stolen. Investigations into these attacks have revealed
that electronic point-of-sale (EPoS) terminals at the retail chains had been infected with ‘RAM scraping’ PoS malware, which enabled credit card data and other account information to be intercepted and stolen by the attackers. Keith Bird, UK managing director of security firm
Check Point, commented: “While PCI DSS [Payment Card Industry Data Security Standards] do offer strong security from the initial transaction, right through to
echnology issue include an
when customer data is stored on retailers’ systems, it isn’t invulnerable,” he said. “There is a very short period of time during a
transaction when the customer’s credit card data – including the cardholder’s name, card number, expiry date, the three-digit security code – is available in plain text format. This is because payment processing systems work with unencrypted data, and it’s this window of opportunity that RAM scraping tools exploit.” Corey Nachreiner (CISSP), director of security
strategy and research at WatchGuard Technologies, advised retailers to update their network security and operating systems to isolate and protect against unauthorised access (Learning the lessons of the T breach,
RetailTechnology.co.uk, 11 February 2014).
arget
www.retailtechnology.co.uk
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