CONTENTS
04 06
07 08
10
14 15 16
18 19
COMMENT A year for consistency
DIGEST Westmorland, Schuh & PCI data security
DIGEST
Austin Reed online & Specsavers warehouse modernisation
EVENTS RBTE is gearing up to open doors on London show
COVER STORY
ARCADIA UK fashion retail group overhauls till estate
ASK THE EXPERT
BRIAN HUME Can ‘Big Data’ really boost sales?
FRANK ORMAN How can retailers win with Google updates?
DARRYLADIE Is a single customer view worth the trouble?
AROUND THE GLOBE
HARVEY NICHOLS Latest international development selects management systems
LINEN HOUSE Australian homewares launches online store
www.retailtechnology.co.uk MONEY
24 35
28 30
40 42
CHECKOUT Leo King examines retail payments developments
COOP SELF-SERVICE Scotmid streamlines customer payments
HORIZONS
THE YEAR AHEAD Putting the customer in control
NETSUITE Omnichannel enters the spotlight, says firm
POWER RETAIL ENERGY
COSTS RISE Diverse retail and hospitality solutions
MANAGING POWER Matalan adopts wireless energy management
CASE STUDIES
46 48 50 52 54
56 58
MODA IN PELLE Ladies footwear retailer updates email marketing
TILBURY New online store launch
SHOPDIRECT Home shopping retailer develops digital content
MORRISONS Supermarket works with software developer
EDITORS MAILBOX ONES TO WATCH
INNOVATIONS The latest in retail technology development
FINAL THOUGHT Multichannel industry
Movers & Shakers Winter 2014 03 CHARLOTTE 10 COVER STORY
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