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CONTENTS


04 06


07 08


10


14 15 16


18 19


COMMENT A year for consistency


DIGEST Westmorland, Schuh & PCI data security


DIGEST


Austin Reed online & Specsavers warehouse modernisation


EVENTS RBTE is gearing up to open doors on London show


COVER STORY


ARCADIA UK fashion retail group overhauls till estate


ASK THE EXPERT


BRIAN HUME Can ‘Big Data’ really boost sales?


FRANK ORMAN How can retailers win with Google updates?


DARRYLADIE Is a single customer view worth the trouble?


AROUND THE GLOBE


HARVEY NICHOLS Latest international development selects management systems


LINEN HOUSE Australian homewares launches online store


www.retailtechnology.co.uk MONEY


24 35


28 30


40 42


CHECKOUT Leo King examines retail payments developments


COOP SELF-SERVICE Scotmid streamlines customer payments


HORIZONS


THE YEAR AHEAD Putting the customer in control


NETSUITE Omnichannel enters the spotlight, says firm


POWER RETAIL ENERGY


COSTS RISE Diverse retail and hospitality solutions


MANAGING POWER Matalan adopts wireless energy management


CASE STUDIES


46 48 50 52 54


56 58


MODA IN PELLE Ladies footwear retailer updates email marketing


TILBURY New online store launch


SHOPDIRECT Home shopping retailer develops digital content


MORRISONS Supermarket works with software developer


EDITORS MAILBOX ONES TO WATCH


INNOVATIONS The latest in retail technology development


FINAL THOUGHT Multichannel industry


Movers & Shakers Winter 2014 03 CHARLOTTE 10 COVER STORY


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