28 WORLD ANALYSIS
Andes Aviation’s new building has considerably improved its staff’s quality of life since it is a specially designed structure for ground handling operations, incorporating a maintenance workshop. Inauguration took place in December 2012. Fernando goes on to say that Andes has
redesigned its training programmes, giving them a more practical, focused approach. “This,” says Fernando, “is in order to have a link between theory and practice on the ramp. Looking forward, we are launching a career programme for our staff, where every person will have constant development, and be able to integrate the knowledge and improvements made during his experience.
processes that add value for the customer along with more visibility of its processes. “In 2012 we started the project in the baggage area, restructuring processes and having more reaction time, incorporating automatic reconciliation systems (from Quantum) and efficiently reassigning resources based on baggage flows. As a result, we reduced flight preparation times, reduced baggage complaint rates and reduced significantly the baggage delivery time rate. “Another milestone during 2012 was our expansion in Ecuador, where we began operations in three new airports, including the new international airport of Quito. This required us to double our staff and investment in almost 20 new units of equipment, giving us the largest coverage in Ecuador. Andes is growing in the region, improving its standards in order to give quality service in every base where it operates.” He adds that important investments and improvements have been made, including two new buildings specially designed for ground handling operations as well as an updated GSE fleet. In this latter context Andes has invested in a new Goldhofer towbarless tractor as well as electric tractors and some loaders. With an average fleet unit age of under seven years, it’s an efficient operation - and one with reduced CO2
emissions.
GROUND HANDLING INTERNATIONAL JUNE 2013
“Recruitment has been a challenging task, especially given the historically low rate of unemployment in Chile, which is typically under 6%. Seasonal factors, as well as the more complicated and developed labour market, also play a part. In order to reduce rotating factors, we have increased our staff benefits; we’ve improved the infrastructure; work rôles are better organised and continuous training, together with an integral career plan, enabling every individual to develop within the company, have all been adopted. “Finally, looking ahead, our main challenges are those of sustaining the Lean Project over time and continually improving our processes. We want to spread the word that our company is a great place in which to work. And lastly, we want to sustain our operations in a saturated hub such as Santiago.” In conclusion, Fernando adds that his company was the first in America to certify the Goldhofer and TLD towbarless tractors to perform pushback and towing of the Boeing 787 Dreamliner. Arturo Cassinelli is General Manager
at Talma Servicios Aeroportuarios. “Ramp operations increased by an average of 6% over the last 12 months: this has been generated by the increase of frequencies of the company’s current clients and the addition of a new domestic carrier in our portfolio. We handled more than 100,000 flights during the last year, spread around 15 stations, including Lima, with a total of 35 aircraft having been handled simultaneously. “As for freight, our cargo operations
increased by 18% over the last 12 months and we handled a total of 170,000 tonnes in 2012. Currently we are building a new cargo warehouse of 5,500 square metres’ capacity located inside the airport in addition to our current 32,000 square metre warehouse facilities (Lima Cargo City), which is directly connected to Lima airport’s tarmac. “Additionally, we are 145 maintenance organisation certified, and the first ISAGO
certified ground handling company in Peru; this is together with our ISO certifications of 9001, 14001, 28000 and OHSAS 18011.” Arturo says that in accordance with
the growth in his operations, he has been obliged to invest in baggage and cargo tractors, beltloaders, passenger stairs and dollies. “Additionally, we have invested in a towbarless tractor and air conditioning units in order to offer a greater variety of services to our clients. Finally, we have already settled our goals for 2013: there are additional investments in GSE already in place, including pushback tractors, loaders and other equipment. Our total fleet today equals more than 1,250 units of equipment, of which 25% are vehicles.” As part of the organisation, Talma
Training School has become the first training centre to be certified by IATA in Peru, and as such is offering courses not only for Talma staff but also for external clients. “Additionally, we have an internal training department that is specialised in ramp operations; this includes internal instructors who maintain all our clients’ specific training programmes in order to offer a dedicated service according to our customer requirements.” He adds that with an average of 2,900 staff in the entire company, a continuous recruitment programme is part of the company’s business model. “We have a strong human resources department which supports our strategy, with the main objective of hiring the right people for the right positions. With our strong and consistent training programme we have reached a high level of efficiency and staff retention. “Despite the economic crisis, which is still affecting some other countries, our clients have announced an increase in frequencies at the domestic and international Peruvian airports. Our focus is to increase our operation through the Peruvian territory, together with our clients, and look for new opportunities to expand our service offer.”
Andes Aviation operation is now greener than before
Talma warehousing: just one facet of a busy operation
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