JUNE 2013 GROUND HANDLING INTERNATIONAL
been important recent contracts gained; these include LAN Colombia at five airports, which amounted to some 100 flights in all.
LASA reported a healthy year
within its portfolio. These include British Airways, Copa, Arrow Air, Lufthansa, Iberia, SAM, American Airlines, Air Canada, Air France, FedEx and Varig, although there are more besides. Added to this steady business have been special flights, such as those involving presidents, charter flights and military operations. Cargo handling in its fullest sense, which includes warehousing and trucking, fall within its remit also, whilst its passenger services include PRM provision and passenger documentation. Elsewhere, on the ramp, Desacol can also provide aircraft grooming. Total workforce these days numbers around 750 and of that total, around two-thirds are employed at Bogata airport. Perhaps unsurprisingly, there have
“For these new contracts, we initially bought eight new GPUs from Hitzinger, four pushback tractors from TUG Technologies and 36 baggage carts from Parkan. We made use of a local provider, MPG Colombia, for 12 sets of manual passenger steps. And in the second phase we anticipate that there will be four more pushback tractors, three ACUs and some 24 more baggage and cargo carts sourced from local providers. We are also budgeting for nine baggage tugs and up to 12 secondhand beltloaders.” He admits that the big challenge
remains that of providing a high quality service at a competitive price. For that reason, secondhand equipment is often a viable option.
Going lean at Andes
During 2012, Andes Airport Services implemented a Lean Project and invested heavily in equipment. Fernando Díaz, General Manager, Andes Airport Services, takes up the story.
WORLD ANALYSIS 27
“In Ecuador we started operations at Manta and El Coca airports, doubled our operations on the Galapagos islands, and are now servicing the cargo operations of Lufthansa Cargo at Quito. Our new customers are Qantas and Air Canada. “During 2012, we set a personal
record in terms of passenger and aircraft service. We increased our passenger work by 18%, achieving almost 10m passengers in 2012 in Chile. On the other hand, aircraft handling increased by 10%. In Ecuador, we opened three airports, effectively doubling our Galapagos operations.
“When talking about safety and certification, we achieved our ISAGO re-certification, ours being the only certified operation in Chile: this adds to our ISO9001 re-certification. For us, this stands for a quality service, a safe and precise operation and a true concern for continuous improvement in every area of our company.”
The above-mentioned lean project has seen Andes successfully implement a Lean Philosophy, inspired by the search for operational excellence and meeting its main objective, namely that of achieving operational excellence with a focus on
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