WELCOME
THE BUSINESS TRAVEL MAGAZINE
PUBLISHING DIRECTOR & MANAGING EDITOR Alan Orbell
PUBLISHER FROM THE EDITOR
Travel Management 1.0, Travel Management 2.0: these are the buzzwords in the industry at present. The underlying concern for travel managers is losing control, missing out on valuable data and potentially not fulfi lling duty of care. They have to balance
those serious shortcomings with potentially losing good staff if they don’t move with the times and become more user friendly/traveller centric. What’s a corporate to do? Read three expert opinions on the subject in our Debate feature on page 24. Allied to this is our feature on mobile technology, on page 78, reinforced by a guest column and news story, on pages 48-49. Other vexed subjects fi lling our pages this issue are the divisive APD tax
(read one opinion on page 8), alliances and JVs (BA defends them on page 12), a look at whether rail has shot itself in the foot (page 30), whether serviced apartments are becoming more corporate-friendly in terms of online booking capability and product consistency (page 68) and how to check whether your TMC is marking up net fares (page 14). Gratefully, there is consensus on one topic in our pages, and that’s on the importance of Management Information, underpinning any well-managed travel programme. Our feature on page 64 aims to guide travel managers through the maze of what reports to ask for and how best to present a case for change to your board, while on page 26 we profi le a luminary in this area, Susan Hopley of The Data Exchange, who is offering one solution to the contentious issue of who owns your data and how to earn incremental income from it. John Lewis Partnership have left bare the painful journey they made
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updating an ineffi cient travel booking system in-house to an outsourced function, on page 6, while we present a guide to reaching the burgeoning BRICs countries (page 94) and look at a range of meeting venues in Southampton (page 92). Finally, don’t forget that our annual conference, TBTC 2013, takes place earlier this year, on June 4th and 5th, where many of these topical issues will be debated. See page 18 for more details.
David Clare
david.clare@
thebusinesstravelmag.com EDITOR
Gillian Upton
gillian.upton@thebusinesstravelmag.com DEPUTY EDITOR
Andy Hoskins
andy.hoskins@thebusinesstravelmag.com SENIOR EDITOR
Steve Hartridge JOURNALISTS
Julie Baxter & Laura Gelder
CREATIVE DIRECTOR Matt Bonner
ART DIRECTOR Dan Franklin DESIGNERS
Tina-Lee McDougall & Louisa Horton
PRODUCTION MANAGER Clare Hunter
PRODUCTION CONTROLLER Steve Hunter
SUBSCRIPTIONS MANAGER Cheryl Staniforth
MANAGING DIRECTOR Martin Steady
(Print) ISSN 1754-8543
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CONTRIBUTORS
Mark Harris - CONTRIBUTOR Mark is an industry veteran, having worked for the likes of Expotel and the ITM. Today, he is a partner in Travel Intelligence Network and a regular contributor to business travel events and the press.
Linda Fox - TECHNOLOGY EDITOR Linda has worked as a freelance travel writer for over five years and prior to that spent seven years covering the hotels and technology sectors on Travel Trade Gazette.
Colin Ellson - JOURNALIST Colin is a highly experienced travel journalist, specialising in the aviation sector and the Middle East. Before venturing into the travel sector, Colin was an award-winning journalist on the TV Times.
Gillian Upton, Editor
Roger Gardner - CONSULTANT Roger is an aviation environmental expert with nearly 30 years experience of policy development, regulation and research management, currently providing consulting advice to various stakeholders.
Betty Low - JOURNALIST Betty co-founded Businesstravelwire, a corporate business travel and communications strategy company, which also publishes Public Sector Travel, a web portal for buyers. She is a trained economist.
Subscribe for free at
www.thebusinesstravelmag.com 4 THE BUSINESS TRAVEL MAGAZINE
Catherine Chetwynd - JOURNALIST Catherine is a freelance journalist, specialising in B2B subjects ranging from business travel and managing fleet cars to HR subjects, including work/life balance – something she practices in abundance.
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