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To support its customers, Bombardier has been developing a network of Regional Support Offi ces (RSOs) staffed by representatives, such as structures engineers and in-service supplier/managers. They began using RSOs in 2007.


certain fix has worked, say, 65 percent of the time for other operators, Floyd says. Although airline data sharing is


discretionary, many who had said, no, then changed their minds, Maggiore says. The key is that people understand the value of aggregating fleet data, he says, and are very keen to compare their performance against a larger data set. According to a recent count, there were 53 AHM customers worldwide, including about 1,900 airplanes. There are real-time aspects, as well. The performance monitoring module provides automated monitoring of parameters such as fuel consumption and CO2 emissions. Customized alerts can notify engineers 24/7 if some threshold, such as fuel mileage has been crossed and warn of developing problems. Real-time monitoring and customized alerting are available to operators of 777s and 747-400s as well as 787s.


34 Aviation Maintenance | avm-mag.com | April 2013


AHM is not free—it’s available on a consumption basis—but the value is quite compelling, Maggiore says. In less than a year one customer reduced delay minutes by 62 percent, an “amazing improvement” in so short a time. “It’s a catalyst to manage equipment failures in a real-time way.” AHM also is a prognostics tool. It helped to detect foreign object debris blockage of a 787’s air conditioning vent, which could have led to failure of the air conditioning fans. Based on a customer-set alert, Boeing detected an unusual temperature trend in the air conditioning system. The Boeing operations center monitored the alert, found that it was repeated by the same aircraft on another flight, and recommended a maintenance inspection, at which time the problem was corrected. Boeing also offers the In-Service Data


Program, which collects participants’ data, de-identifies it and then provides access to different slices of the data, by


user account, and standard trend reports through MyBoeingFleet.com. The program began with the 777 but has expanded to all Boeing models. It gives operators “the chance to get aggregated data over larger fleets and benchmark their performance,” Floyd explains.


Bombardier “As an OEM, we provide all the services required to operate aircraft, particularly around the aftermarket on the service side,” says Todd Young, Bombardier’s vice president of customer services and support for commercial aircraft. Aftermarket revenues are now at about $1.5 billion, with growth expected this year. The company has a network of


Bombardier-owned facilities in North America that provide heavy maintenance, and it also offers line maintenance capability. It further partners with 60 Approved Service Facilities worldwide.


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