“
MyBoeingFleet.com gives the chance to get aggregated data over larger fleets and benchmark their performance.” – Dennis Floyd, Boeing
Bombardier is well-positioned in North America, with a majority of the maintenance work on the CRJ fleet there. The Q400 business is growing as well. The company, for example, has inked a heavy maintenance pact with Republic Airways. Since 2007 Bombardier has been developing a network of Regional Support Offices (RSOs) staffed by representatives, such as structures engineers and in-service supplier/managers. RSO service is free of charge and is meant to build stronger local relationships with operators. There are currently six commercial RSOs, with a seventh slated to open this year in South Africa. Bombardier offers a PBH-type rotable components support program called Smart Parts. It also provides very flexible Smart heavy maintenance programs. North American operators can leverage the company’s large depot in Chicago to avoid stocking their own inventory on-site, Young says. The airframer also provides a Failure Reporting and Corrective Action System (FRACAS), which collects in-service data from both commercial types and outputs a monthly report.
The company also has a knowledge- based system that allows operators to
troubleshoot issues. This helps them to arrive at the root cause sooner, minimize removals and reduce downtime, Young says. The FRACAS database is part of it, “but it’s also based on the fleet knowledge that we’ve gained over the years,” he says.
Embraer
Embraer supports its fleet of more than 1,000 E-Jets with company-owned facilities in Europe and North America and a network of 12 authorized service centers and 21 qualified independent maintenance providers. “We see partnerships as a route to growth,” says Luiz Hamilton Lima, vice president of services and support for commercial aviation.
Material support is also key, as evidenced by the company’s flight hour- based Spare Parts Pool program. Embraer manages the repair process and customers have access to a large and reliable stock, Lima says. Among the benefits are optimized availability, predictable cash flow and savings of up to 80 percent of the upfront investment, compared with use of the standard-operation recommended spare parts list over a 10-year period, he says. AM
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Aviation Maintenance |
avm-mag.com | April 2013 35
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