ATR guarantees repairs and overhauls on a fixed-cost basis, covering both scheduled and unscheduled events on line-replaceable units (LRUs) and major elements, such as engines, propellers and landing gears, the company says. Low-value parts and consumables are not included. GMA business is growing along with the fleet. One-third of the some 900 ATRs flying in the world are covered by GMAs, says Lilyan Braylé, the company’s senior vice president of product support & services. ATR also is expanding its customer support network to be closer to operators. It recently established a new Customer Support Center in Sao Paulo, he says. The company also has formed a strategic MRO partnership with Fokker Services in Asia to meet the needs of the growing ATR fleet in that region.
Boeing GoldCare Boeing illustrates the trends toward fixed- price, integrated component support and data analytics. GoldCare is meant to be fixed price—by the hour or the month, for example. Over the years it has evolved
from a comprehensive support program to a more flexible model, including material management, and has expanded from the 787 to all models. Depending on their circumstances, some airlines may want a parts program or an engineering program, but some want the “full meal deal,” Floyd says. Norwegian Air Shuttle, for example, signed on last year for the full-up “enterprise” level of GoldCare support. TUI receives inventory technical
management and parts support. Singapore Airlines Cargo, meanwhile, has signed up for fleet technical management on its 747-400s, including the management of maintenance planning, dispatch reliability and aircraft availability, Floyd says. “We teamed with SIAEC, which does the heavy and line maintenance. We manage the reliability program and aircraft configuration,” including such tasks as keeping track of components, looking at trends and optimizing the maintenance program.
Component Support Airbus currently has more customers than Boeing does in the new integrated
component support programs, analysts say. Airbus has six for FHS—China Southern, British Airways, Singapore Airlines, Vietnam Airlines, THAI and Sichuan Airlines. Component support for the A380 is one thing—it’s a niche aircraft with expensive rotables and relatively small fleets, Michaels says. But Airbus is beginning to move into the A320, which is another matter, he adds. Boeing counters that a lot of that is semantics. If the company counted PBH- type component support programs not branded as GoldCare, it would have almost 40 customers. The Component Services Program (CSP), for example, which supports 777s and Next-Generation 737s, is quite large. Airlines sign long-term contracts and pay a fixed rate per flight hour for potential exchange of hundreds of LRUs. The CSP program, executed jointly by Boeing and Air France Industries KLM Engineering & Maintenance, includes customers such as Skymark Airline for the 737; Air New Zealand, Aeromexico and LAN Cargo for the 777; and TAAG Angola Airlines for the 777 and 737. Boeing also offers PBH-type component services and rotable exchange programs
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www.nbaa.org/mmc Register by April 15, 2013 for the early bird rate of $795 – includes a $300 NBAA Member discount. Boeing Image 32 Aviation Maintenance |
avm-mag.com | April 2013
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