8 2012 Performance Highlights Be Customer-Focused On average


longer branch hours than Canadian peers¹


45% 1


As at Q4/12 which ended on October 31, 2012. Canadian Peers – includes other 4 big banks (RY, BNS, BMO and CM).


43,000


Canadians supported through TD Helps financing


Be an Environmental Leader Paper sheets/employee


22 million 2,400


customers 2011 Over Days of


branches and stores across North America


training per employee


2011 2012 3.14 4.15 6,000


Members in diversity networks 140 networking events


Strengthen Our Communities 2,300 2011 2012 GHG emissions/employee 487 320 2011 2012


corporate lending transactions reviewed under TD’s Environmental and Social Risk process.


hectares of critical forest habitat protected by TD Forests


1.2 million


children participated in a TD reading program


$2.6 billion Amount TD


financed for clean energy projects


In excess of US$450 million


contributed to community development investment programs


TD 2012 Corporate Responsibility Report


TD volunteers taught money skills in 2012


2012


Build an Extraordinary Workplace 4.16


Employee Engagement Index


4.18


3.14 3.08


8,357


8,034


40,000+


trees planted during TD Tree Days


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