LOCAL AUTHORITY NEWS
NEWS
Motorists who receive a PCN now simply visit the ‘Parking’ pages of Harrow Council’s website and click through to an online form, built using AchieveForms, where they enter the reference number of the PCN and their vehicle registration.
ONLINE SHIFT SAVES £90,000
Harrow Council has automated its handling of penalty charge notices (PCNs), saving it an estimated £90,000 per year. Using AchieveForms, an online solution
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from Firmstep, Harrow has discontinued face- to-face and telephone enquiries about PCNs.
The details are checked in real time against the back office systems, to retrieve details of the offence, together with photographic evidence from appropriate parking or traffic cameras. The motorist is then offered the opportunity to appeal the PCN by completing the online form, or to pay the penalty. Harrow Council’s web team leader, David
Miller, said: ‘The Firmstep solution has enabled Harrow Council to implement a service that is easy for people to access and use, and which enables ongoing efficiency gains and cost savings by scaling back administration costs. ‘It’s a key part of our commitment to being an open, accessible and efficient organisation.’ Harrow Council is developing the online PCN appeals and payments service to stream video content of violations from traffic cameras to help speed up resolutions.
BEXLEY PLAYS THE NUMBERS GAME
The London Borough of Bexley is looking to the future with the trial of an Automated Number Plate Recognition (ANPR) system next to Bexley train station.
BemroseBooth Mobile, the ‘phone and
pay’ parking provider for the borough, joins forces with Creative Parking to further enhance parking facilities. The installed ANPR system monitors the car park where motorists can pay for parking using the ‘phone and pay’ service or a pay and display machine.
Alun Marks, of Creative Parking, said:
‘The council wants to get the best use out of its parking and our reporting facilities are extremely useful when implementing parking restrictions. ‘The fact that they can monitor key aspects such as parking patterns, length of stay and the efficiency of civil enforcement officers was a deciding factor when choosing us as their natural partner.’
Working in Partnership with Local Authorities throughout England and Wales.
Delivering Excellent Performance, Quality and Added Value Services.
Alyn Lewis (Business Partnerships Manager) 0151 650 4979 0773 481 1086
al@jacobsbailiffs.co.uk
www.jacobsbailiffs.co.uk lishe
www.britishparking.co.uk
NOVEMBER 2012
11
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