IFSA Preview
“This year’s IFSA Conference is on track to be more productive and memorable than any previous event.”
Left, Long Beach California Convention Centre
SPEAKERS GENERAL SESSION SEPTEMBER 19
Dave Hilfman Senior vice president sales, United Airlines Dave Hilfman is responsible for directing the efforts of a team of more than
800 sales professionals who manage sales programs, relationships and revenue with corporations, travel management companies and distributors around the world. Hilfman was previously svp of Worldwide Sales for Continental Airlines from 2004 to 2010, where he oversaw a team composed of more than 600 sales professionals. Hilfman started his airline career in 1981
with Eastern Airlines as a campus sales representative at the University of South Florida. He held sales positions of increasing responsibility with Eastern throughout the southeastern United States until joining Continental Airlines in 1986 where he served as regional sales manager in New York City and director of the Western Sales Division
based in Los Angeles. In 1992, Hilfman moved to the airline’s
corporate headquarters in Houston, where he held the positions of senior director of US Field Sales, vice president of Multinational Sales and Revenue Programmes and vice president of Sales and Reservations. Hilfman graduated from the University of South Florida with a degree in finance. He’s an avid golfer and has one son.
MIMISPEAKS! Mimi Donaldson Mimi’s latest book is about success and football: Necessary Roughness: New Rules for the Contact Sport
of Life. As a very funny, football female, Mimi uses football as a metaphor for shaking off bad plays, or roadblocks of challenging times, and leading with perseverance and courage. For over twenty years, Mimi has captivated
audiences from the Fortune 500 to the just plain fortunate. She’s won acclaim for her rousing keynote speeches, compelling workshops, and in-house training
programmes. She has shared the keynote platform with Colin Powell, Katie Couric and Maya Angelou. Mimi has spoken for the National Association of Catering Executives and Compass Group North America. She holds a Bachelor’s Degree in Speech
and Dramatic Arts from the University of Iowa, and a Master’s Degree in Education from Columbia University. For 10 years, she was a staff Human Resources Specialist with Walt Disney Company, Northrop Aircraft, and Rockwell International. Mimi has been a visiting professor at
Harvard University’s Center for Public Leadership at the Kennedy School of Government. She was the “pitch coach” on ABC’s American Inventor and coached the contestants to success persuading judges and all of America. Mimi Donaldson is co-author of Negotiating
for Dummies, published in six languages and sold over one million copies worldwide. Her second book is Bless Your Stress: It Means You’re Still Alive!
www.ifsanet.com www.onboardhospitality.com 15
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