Industry Update VIRGIN ATLANTIC
HEATHROW EXPRESS BANGKOK AIRWAYS
Cupcakes take flight
A family run cupcake company is flying high after securing a lucrative contract to provide cupcakes to Virgin Atlantic. The Indulgence Cupcake Company, a mother, father and son outfit, started just three years ago, has signed a supplier contract which will increase its turnover by 250 per cent. The Sussex-based cupcake bakery currently employs just one full-time member of staff, but as a result of its work with Virgin Atlantic it has recruited two more full-time employees and another two part-time.
The cupcakes are being served as part of the airline’s Economy and Premium Economy afternoon tea service on 15 flights departing from London Heathrow, London Gatwick, Manchester and Glasgow.
Indulgence Cupcake Company managing director Jeremy Jacobs said: “Being a small family run business it’s a big win for us and is made even better by having the honour of supplying one of the UK’s most respected brands and a well-loved airline. “We are committed to supplying the best Britain has to offer. Our cupcakes are 100% British produced using my late grandmother’s recipe. She would be so proud of us. Our cupcakes are hand baked just a few miles down the road which is great for keeping those food miles down.”
www.indulgencecupcakecompany.co.uk
New looks for Heathrow Express
Heathrow Express has unveiled its new fleet of fully-refurbished trains as part of a £16million re-brand which began in March. The company, which operates services every 15 minutes during the day between Heathrow Airport and London Paddington, has updated both the First and Express carriages based on consumer feedback. At-seat power sockets have been added throughout and First carriages which have been adapted to provide greater privacy, more space and recreate the feel of a business lounge.
The customer experience has been at the heart of the changes, says the operator, with further investment also being made in staff training and customer touch points at the airport, station and online. The new fleet will be fully up and running between London Paddington and Heathrow by April 2013. Following the launch of the new trains, Heathrow Express has also redesigned its website and smartphone app. Customers can now book and receive train tickets on their mobiles and access live service updates. The app is free to download and business travellers can access their employer’s corporate trade account when making bookings.
www.heathrowexpress.com
Hotel dining on Bangkok Airways
Bangkok Airways has launched a new onboard menu tailored by two leading Thai hotels as part of its ‘Exclusive Chef in the Sky’ programme.
The two world-class chefs: Alex Gares, from Four Seasons Resort Koh Samui and Christopher Patzold, from The Chedi, Chiang Mai, have created special menus to be served in the Blue Ribbon Class (Business) for the six months from July – December 2012.
These special 12 menus will be served on Bangkok-Samui, Bangkok-Phnom Penh, Bangkok-Maldives, Bangkok-Dhaka, Bangkok- Bengaluru, Samui-Singapore and Samui-Hong Kong routes. The menu from Four Seasons Samui will be served from July to September while the menu from The Chedi will be served from October to December.
Managing director of Bangkok Air Catering, Linus Knobel, said: “This campaign will enhance our existing culinary highlights and motivate our employees. It is a good chance for them to be inspired by well known restaurants and chefs. It also ensures our passengers experience a variety of cuisines.” Bangkok Airways’ operates Business or Blue Ribbon class with Airbus A319 which has 12 Business seats and 108 Economy seats. The Blue Ribbon Ccass is available on various domestic and international destinations including Samui, Singapore, Hong Kong, Phnom Penh, Bengaluru, Dhaka, and the Maldives.
www.bangkokair.com
Indulgence cupcakes 10
www.onboardhospitality.com
New fleet for Heathrow Express in London
Two world-class chefs colaborate: Alex Gares with Christopher Patzold
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